Do the right thing for our customers, our company and your career.

Reporting to the Client Success Director for EMEA, Client Success Executives at Accertify are devoted to developing an in-depth understanding of the Client’s business model and industry. By developing a deep understanding of their Client’s business, the Client Success Executive is able to apply their knowledge of payment processing, fraud mitigation, and the Accertify Interceptas Platform to provide strategic solutions that enable Client success.

Responsibilities:

You will be responsible for managing, retaining, and growing client revenue
You will be targeted on generating incremental revenue from an assigned portfolio of clients
You will identify, develop, and close cross sale opportunities within your assigned portfolio of clients
You will establish and build strong relationships through consistent interaction with Clients regarding their business model, industry, marketplace and the challenges they face
You will understand and document Clients goals and the progress being made towards achieving them
You will develop a strong working knowledge of our products and speak fluently about fraud mitigation and Accertify’s best practices, acting as a trusted advisor for your Clients
You will provide training and education to Clients to help them achieve their goals
You will keep our Clients informed on product updates and work to ensure all new features and functionality are adopted
You will act as a Client advocate to our product team by collecting and sharing Client feedback and ideas
You will develop and execute strategic account plans
You will deliver meaningful and actionable Client performance reviews
You will enable fast resolutions of Client concerns
You will help drive customer references and case studies

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

Second language essential, preferably German, although French or Spanish desirable also

Preferably 3+ years Fraud Risk Consulting or Relevant Payment industry experience
Strong consultative skills with a demonstrated ability to establish, maintain, and deepen partnerships with clients
Exceptional organizational, presentation, and communication skills both verbal and written
Must be highly customer focused, a self-starter and a results-driven individual
Must have the ability to build a value proposition through effective probing and understanding of the customer’s business model in addition to strong presentation/negotiation skills and the ability to build rapport and credibility
Location: London, England
Bachelor’s degree or equivalent

Location: London, England

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

ReqID: 20008863
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 13, 2021, 8:02:35 AM

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