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Senior Manager - Customer Management, Kabbage

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Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

American Express has recently completed the acquisition of Kabbage, a leading financial technology company providing cash flow management solutions to U.S. small businesses. The strategic acquisition is an important step towards our enterprise goal of being an essential partner to small businesses through a broad range of payment, cash flow and financial management products and tools. The integration of the Kabbage business also enables us to provide expanded financing options with the backing of our best-in-class risk management capabilities and Credit & Fraud Risk teams.

The Kabbage Product Line Risk Team is looking for a Manager/Senior Manager to develop and drive customer management strategies across Kabbage products.

Job Responsibilities

  • Develop and drive customer management strategies and actions across all Kabbage products, including leveraging cross BU AXP internal information to develop early warning for Kabbage products, optimizing collection strategies and ensuring compliance with AXP policies.
  • Monitor key metrices such as cancellation, write offs, spin down rates and recoveries and provide analytical insights to explain trends
  • Provide independent decisions by combining data driven facts and intuition on case by case basis for special collections scenarios

 

Minimum Qualifications

  • 3+ years of lending and/or banking experience across the credit life cycle or strongly analytical function

  • Prior experience in Commercial Customer management and Underwriting preferred

  • Demonstrated analytical skills and a rigorous, data-driven approach to problem-solving

  • Demonstrated experience with SAS, SQL, Python, and experience in translating data insights to strategies

  • Effective collaboration skills to bring others along, high energy, and a proven team-first mentality

  • Demonstrated ability to build strong relationships, management and influencing skills.

  • Master’s degree or equivalent work experience in risk management, especially banking, payment and fraud risk (Masters in Science, engineering/tech, math/stats or MBA degree) is strongly desired

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.  


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
  


ReqID: 20008031
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 12, 2020, 1:21:16 AM

EEO Statement

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.