Engineering Director - Enterprise Command Center

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Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

American Express is seeking to hire a results-oriented Technical Leader to setup engineering center for Enterprise command center and transform operations for a real-time transaction environment. One should have a strong background in creating and maintaining solutions what can transform the current Enterprise command center Operations. You will be required to lead strategic planning and solutions around high availability, resilient, predictive automated platforms. The successful candidate will lead a team of engineers with software engineering mindset and practices for full stack monitoring through tooling and automation.

Key Responsibilities:
  • Implement software development practices to build observability, alerting, tracing, automation, and self-healing capabilities to maintain the highest levels of platform availability.
  • Champion and drive cross-organizational development efforts for the optimization of application monitoring and resiliency capabilities.
  • Nurture an environment of innovation and continuous improvement, leading changes that drive efficiencies into existing engineering and delivery processes.
  • Adhere to compliance targets and enterprise security standards.
  • Act as forward-thinking leader and remain current on modern technology-leading trends.
  • Attract, retain, and grow top talent, providing guidance, career development and mentorship to team members.
Scope of Impact / Influence
  • Collaborate with Global Infrastructure, Service Operations, and 3rd party Supplier partners to manage the day-to-day operations that ensure optimal performance, quality, and availability of technology platforms.
  • Lead cross -platform, technology, and department efforts to ensure alignment towards a singular goal of customer journey/experience-based service support.

Minimum Qualifications


  • 10+ years of overall technology industry experience and technical delivery for large-scale organizations or start-ups.
  • Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
  • Extensive experience as a leader within a Technology organization and/or in a product development company with experience developing observability and self-healing capabilities.
  • Proven experience attracting, hiring, retaining, and leading engineering talent
  • Experience with Organizational Transformation
  • Experience with Scrum, Kanban, or another Agile application development methodology.
  • Understanding monitoring and logging technologies, including complete event driven ecosystems and time-series or machine-learning AI concepts from a product owner and customer experience perspective

Technical Experience 


  • Experience with building and improving world class monitoring and alerting platforms.
  • Adopted or created platforms that can deliver enterprise-class observerability platforms and processes that can help create frictionless customer experience.
  • Built self-service tools, time series algorithm for predicting anomalies and conducted forensic diagnostics inorder to detect and resolve anomalies avoiding degradation and disruption.
  • Experience working with Jira, Service Desk, Confluence etc.
  • Experience working with any of the AI Tools: Pagerduty, Moogesoft, BigPanda and Data Lake tools like Splunk and ELK.
  • Experience developing in or supporting one or more of the following languages: Python, Java, Go and/or NodeJS
  • Good working knowledge of at least one public cloud such as AWS, Azure or Google.
  • Experience with infrastructure configuration and/or workflows tools; i.e. Puppet, Ansible, etc



High performing Behaviors


  • Combine technical expertise, a continuous improvement and automation mindset, with a foundation in creating innovative solutions for command center
  • Customer Focused – Does what is right for the customer
  • Be a change agent and willing to challenge status quo while helping to drive the necessary changes
  • Drive innovation in processes, software, and open source to meet the needs of the customer
  • Proven ability to effectively resolve conflict
  • Ability to influence management matrix to achieve outcomes without direct responsibility
  • Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity

Technology Core Competencies


  • Adaptive Communication
  • Agile Practices
  • Industry and Company Knowledge
  • Organizational Change Management
  • Technical Acumen




American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.




ReqID: 20009060
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 3, 2021, 9:31:05 PM