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Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description:
The Developer Enablement team will partner closely with Enterprise Architecture (EA) leaders to operationalize platforms (One Amex suite, ML Studio, etc.), frameworks (Balance & Control, Enterprise Logging, Reliable Transaction, etc.) and DX workstreams (Boot camp, the Amex Way, Open Source, etc.) across Product and Technology.

Purpose of the Role:
This role focuses on developer relations, providing hands-on technical guidance and support to drive enterprise adoption of these architectural enablers.

Responsibilities:

The Developer Enablement Team will drive large multi-year programs focused on operationalizing the way code is designed and written at American Express. 
  • Provides consulting services to support the onboarding and utilization of EA platforms, design patterns and frameworks. Acts as the primary EA point of contact for teams during the onboarding process.
  • Works with EA engineering teams to develop and share best practices for consuming EA products, as part of an internal developer advocacy program.
  • Monitors and provides a strong and credible presence within internal communication channels (e.g. Slack) to promote and provide guidance for engineers onboarding EA products.
  • Partners with DX team, EA group product manager and ED&A product team to understand “voice of the developer”. Provides feedback to EA engineering teams when needed, to remove friction and improve product adoption.
  • Assists in the development of content to be used as part of ongoing communications and change management activities.
  • Active contributor and participant in adoption events and discussions (DevCons, Campus20, etc.)
  • Develops documentation, SDKs, sample applications and training materials to smooth the learning curve for EA products as well as the Amex Way program.

Minimum Qualifications

Critical Factors to Success:

  • Empathy for the challenges of software development and active interest in overcoming these challenges through software development, training and solution support
  • Excellent oral communications with a passion for listening and helping engineers find solutions for their business needs/opportunities
  • Excellent networking skills and the ability to work cooperatively with and gain the respect of software developers and influencers
  • Ability to give constructive feedback to engineering teams within/outside of EA to increase product adoption
Past Experience:
Great developer skills (8+ years of software development) with the ability to create and explain software and products. Experience with modern engineering stacks.

Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 21000072
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 11, 2021, 11:44:03 PM