Senior Infrastructure Engineer - Digital Workplace

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Job Description

You Lead the Way. We’ve Got Your Back.


At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Responsible for supporting project teams in the analysis of business, application, and technical infrastructure requirements. Supports the design, build, improvement and integration of infrastructure required to support the business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that implement to Technology standards.
Organizational Context
Member of an infrastructure product engineering team reporting to an Engineering Director, extended member of software product engineering team.
Key Responsibilities
  • You will work closely with application teams to define, frame and bring together business needs
  • Participate in the infrastructure design and selection process
  • Align customer needs to the evolution of the platform product roadmap
  • Handle the diagnosis and correction of infrastructure problems
  • Provide internal analysis and support to ensure proper support during outages or periods of degraded system performance
  • Conduct infrastructure performance and security assessments
  • Support the certification and accreditation of infrastructure on customer networks
  • Provide beneficial solutions for business, both tactically and strategically
  • Lead customers to understand how current or envisioned processes align to industry standard methology
  • Define processes, documentation and engineering diagrams for technical and operations support
  • Prioritize, complete and lead projects within budgetary and scheduling guidelines
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Responsible for the quality of work in terms of the technical design, implementation, testing and alignment to technical compliance standards.
  • Provide lead support and direction to the team responsible for the overall health and maintenance of all infrastructure assets Scope of Impact/Influence
  • Responsible for the infrastructure platform and supporting technology
  • Leads the design, build, improvement and integration of infrastructure with AET
  • Leadership for team completing work and delivery of quality

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Minimum Qualifications

Education & Experience


  • 6-8 years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering
  • 6+ years of producing video events and supporting live webcasts
  • Hands-on experience with a variety of software languages, operating systems, or network protocols
  • Hands on experience with deploying a cloud based live and on-demand solution
  • Practical application using Agile or other rapid application development methods
  • Bachelor’s Degree in computer science, computer engineering, or related field required; advanced degree preferred




  • Specific technical experience working with one or more of the following areas: VMWare, Unix, Citrix, Linux, Solaris, Windows, Z/OS, Junos, IOS, etc
  • Experienced knowledge of one or more of the following: infrastructure and server theories, principles, and concepts, application infrastructure and standards, networking fundamentals, storage management (i.e. SAN) design and support, databases (i.e. IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.), middleware technologies (i.e. WebSphere)
  • Advanced experience in live streaming including: HLS, SRT, RTMP, WebRTC
  • Real-time experience troubleshooting and resolving live events
  • Collaborative experience working with network and other technology team to deliver live webcasts
  • Plus - video-on-demand design and delivery
  • Engineered an enterprise video streaming solution including redundant delivery design
  • Experienced knowledge using the core tools used in the planning, analyzing, crafting , building, testing, configuring and maintaining of assigned application(s)
  • Core knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Test-Driven Development, Waterfall, etc.)
  • Confirmed understanding of software defined networking, automation and orchestration


Technology Core Competencies


  • Adaptive Communication
  • Agile Practices
  • Industry and Company Knowledge
  • Organizational Change Management
  • Technical Acumen
  • Technology Industry Trends


Game Changers


  • Adaptability
  • Collaboration & Teamwork
  • Continuous Improvement
  • Courage
  • Curiosity
  • Ingenuity
  • Servant Leadership
  • Tenacity


Role Core Competencies



  • System/Platform Domain Knowledge
  • Systems Integration
  • Testing


  • Capacity Management
  • Change Management
  • IT Infrastructure
  • Requirements Gathering and Definition



  • Analytical Thinking
  • Coaching and Mentoring



  • Documentation & Technical Writing
  • Problem Solving

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.


ReqID: 21000443
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 7, 2021, 4:06:31 PM