You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
Accertify Fraud India Team is responsible for providing Fraud Prevention Services to their clients by reviewing, analyzing real time volumes and reducing bad debt for client.
Purpose of the Role:
Provide Timely and Accurate Resolutions.
Perform manual fraud review in order to detect fraudulent transactions.
Conduct extensive research to validate purchases.
Work with peers and Managed Services leadership to communicate fraud trends and share best practices, ideas and information.
Ensuring Adherence to regulatory, operations and compliance standards
Critical Factors to Success:
Analytical Mind and Attention to Detail
Excellent problem-solving skills
Outstanding Communication Skills
Flexible working in 24/7 shifts including weekends, shift rotation and holidays
Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
Must possess strong internet research, along with the ability to navigate multiple systems at once.
Knowledge of Platforms:
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 5, 2021, 8:05:10 AM