Bilingual - Customer Care Professional - Phone

Job Description

In this role, we’re looking for a candidate to successfully:

  • Deliver extraordinary Customer First Experience and Value to Card members by embodying the service model
  • Engage Card Members on every interaction that nurture Ownership and Commitment
  • Be part of a dynamic culture and team that is passionate about improving Card Members experience whilst contributing to enterprise growth
  • Leverage exceptional problem solving skills to identify and anticipate current and future needs in order to exceed Card Member expectations
  • Drive extraordinary customer experience, brand loyalty and capitalize on growth opportunities through Value Generation.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

  • Spoken French/English Bilingual Fluency required
  • A Growth Mindset, Will to Succeed and Open to learning and adapting  
  • The ideal candidate must possess excellent communication skills and a passion to Serve through with the accountability to solve on the first call
  • Complex decision making and negotiation skills are necessary to resolve Card Member inquiries and drive CM loyalty
  • Knowledge of products and services and eagerness to learn about additional products, services and functions
  • Commitment to Card Member satisfaction and service excellence are a top priority
  • Flexibility to work during operating hours of Monday to Sunday 6am- 3am EST, 7 days/week
  • Strong organizational, follow-up, and decision-making skills
  • Demonstrated ability to work effectively within a team environment




ReqID: 21000962
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 22, 2021, 7:44:48 AM