Do the right thing for our customers, our company and your career.
The Account Consultancy Team (ACT) is based within the Commercial Servicing Network Europe. This Team is a multi-market team and we are tasked with assisting Managers of Account Development (MADs) with enquiries from external Clients as well as urgent, complex cases. As an Account Consultancy Expert (ACE), you will own complex queries end-to-end and provide a one-stop solution to maximise client satisfaction and contribute to a more refined workflow.
This will involve interacting with all necessary departments or teams within American Express to respond to and resolve urgent enquiries from GCS account managers and written cases. The resolution of these cases raised is not the end of the journey: ACEs will review if a root cause analysis is required to discover pain points in our processes that are impacting our business.
You will work cases from GCS on the phone or CLIC and you will use your outstanding Relationship Care skills to aide resolution. For cases outside your range of knowledge, you will review who is best placed to solve them and retain ownership until confirming their resolution to the clients.
ACT is a vibrant, very collaborative team with a great teamwork environment. Team members relish a challenge, display problem solving abilities and enjoy the prospect of facing new types of enquiries every day. ACT are always willing to support eachother and work together to reach the optimum resolution. Successful applicants will have a positive attitude, analytical skills, strong sense of ownership, the ability to communicate solutions to partners effectively and be proactive with problem solving.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- Proven ability to work well within a team servicing environment as well as work independently with minimal supervision
- Proficient PC skills including Office packages
- Must demonstrate excellent written and verbal communication skills
- Experience of working in Commercial Servicing an advantage
- Excellent written & spoken English and German
- Strong time management with flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
- Corporate product knowledge an advantage
- Knowledge of some key systems from a functional standpoint such as CLIC / CARE / WCC / @work / Globestar / CAS etc. required/ GAR / TYSYS
ACT Germany is open Mon-Fri 9am-5pm. This is a full time position of 35 hours
Why American Express?
There’s a difference between having a job and making a difference.
Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on firstname.lastname@example.org.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 11, 2021, 7:00:22 PM