Digital Banking - Technical Project Manager

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Job Description

“You Lead the Way. We’ve Got Your Back. 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.”

The Technical Project Manager is responsible for managing the team’s capacity as they contribute to capabilities to improve operations and product features across the portfolio, as well as ensuring that delivery requirements, timelines, dependencies and risks are clearly communicated to all stakeholders. This position works closely with product owners, architects, engineers and quality assurance across multiple scrum teams and products, acting as a single point of contact for the team, and assisting in generating new partnerships / consulting engagements.  



  • Provides a portfolio level view across all products that shows progress of what has been committed on a pre-defined cadence 

  • Define and manage how the teams should be operating to allow visibility into the delivery process 

  • Coaching for teams that need the extra help 

  • Ensure teams are implementing guidelines and assess overall status at the portfolio level of how well we are: 

  • Are we grooming, writing acceptance criteria sizing, having retros, planning, mapping out dependencies and talking to the teams 

  • Facilitate conversations / solutioning between teams and non-Digital Banking teams where there may be dependencies or linkages 

  • Runs retros, sprint planning and demos, PI planning, etc. 

  • Publish commitments of planning sessions (whether they be sprint or PI planning sessions) 

  • Runs monthly Product & tech sync with Portfolio Manager 

  • Works with Product & Tech to identify “top 3 features” per product 

  • Trouble-shoot issues and surface up impediments with delivery 

  • Manage JIRA spaces: Request spaces, ensure consistency in set-up, enable necessary fields, and metrics dashboards 

Minimum Qualifications

  • Preferably a BS or MS degree in Computer Science, Computer Engineering, or other Technical discipline 

  • Must have web technology stack experience & experience with web 

  • 6+ years of Software Project Management experience 

  • Ability to effectively interpret Technical and Business objectives as well as challenges and support the team in delivering 

  • Ability to drive projects end-2-end, work with a diverse set of teams and challenge the status quo 

  • Willingness to learn new technologies, experiment and exploit them to their optimal potential 

  • Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams 

  • Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers. 

  • Ability to get industry leading solutions to market efficiently and effectively 

  • Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking. 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.


ReqID: 21001973
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 12, 2021, 5:55:39 PM