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Japan Disputes Voice

Job Description

We are seeking for passionate, energetic and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience for customers. Launch your career by joining the Japan Disputes Team within the Customer Fulfillment Network (CFN) KL. CFN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.

Key Responsibilities

  • Pre-defined actions of certain types of claims chargeback’s under clearly defined criteria and high volume resolving complex issues (cardholder and merchant claim, internal inquiry) on cardholder’s or merchant challenge
  • Provide optimum services to cardholders and merchants and delivering flawless quality in accordance with police and procedures
  • Need to receive inbound and handle outbound calls 
  • Need to handle miscalleneous market specific case types such as Grey Zone, Kumimodoshi
  • Reaching out to card members and merchants on resolutions and updates via email and voice calls

Minimum Qualifications

  • Fluency in speaking, reading and writing Japanese and English; Speaking fluency and skills required at Native Japanese level, with call center experience and with call center experience
  • Minimum Bachelor’s degree
  • A customer centric, can do attitude for customer
  • Able to deliver result in accordance with policy and procedure
  • Pro-active, flexible and engaged team player
  • Flexible to shifts hours (working in the day) and may need to work during Malaysia public holidays

This role may be subject to additional background verification checks.


ReqID: 21002427
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 2, 2021, 2:15:15 AM