User Experience Analyst

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in digital marketing on #TeamAmex.


“I’m impressed by my colleagues at work! I collaborate with people from marketing and other areas... they’re brilliant and hard-working people, but also warm and friendly. I think there are many ways to grow within the company and make a positive impact from my role, you get the feeling that professional development opportunities are constantly present.” 
– AMEX colleague


How will you make an impact in this role?

We are looking for collaborators with a taste for constant complex and challenging situations, who display strong analytical and communication skills. People who add value to our business strategy by bringing forward unique solutions, with creative and innovative abilities. Additional key competencies for this role: adaptability, negotiation and influencing skills.

If you: are passionate about the digital transformation, improve the customer experience, perform A/B tests, analyze data to generate insights of value for the Company, contribute to the innovation of the company,  then this opportunity is for you.

Minimum Qualifications

Skills & Qualifications

- Database management (SQL), Advanced Excel
- Mapping journeys, benchmark, CX, UX
- Knowledge in different digital tools (Google Analytics, Adobe Analytics, Optimize, Google Tag Manager, etc.)
- Intermediate English level
- Proactive

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 21002709
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 18, 2021, 2:34:38 PM