Business Development Executive, phone based

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. 

Building lasting relationships is at the heart of our business – and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives.

Description Summary

American Express is looking for a Business Development Executive who will be responsible for driving acquisition within the Small Business Segment. The role is accountable for acquiring high value customers and ensuring that they are sold on to the most appropriate product to drive billings and customer satisfaction. There is a requirement to work with multiple internal and external stakeholders at senior levels, as well as a thorough understanding of the competitive environment within the Small Business segment. Client interaction involves telephone engagement with a focus on delivering an exceptional customer experience whilst maximizing sales efficiency & effectiveness. This is a brilliant opportunity for someone who has a strong background in B2B sales, account management and business development. It is also ideal for the candidate to have consultative selling experience as we are looking for someone who has excellent customer service skills.

How will you make an impact in this role?

  • Prospecting for new customers through existing leads and cold calling and maximizing lead generation

  • Timely execution of all sales activities – leads, campaigns, referrals & any self generated leads • Tracking and reporting sales performance including pipeline, acquisition results and market conditions

  • Researches and understands prospects before making the call • Be the interface between Amex and the customer to resolve any application processing issues • Use online CRM tool ( to source leads

  • Drive the on-boarding of new customers and initiates spend enablement activities • Keep up-to-date on products and competition

  • Engages in regular portfolio planning to determine areas of focus & project accurate full year forecasts

  • Attend relevant industry and partner conferences, tradeshows and networking events

  • Develop relationships across the business including Risk, Credit, New Accounts, Commercial Card and GMNS

Minimum Qualifications

Skills and Qualifications:

  • Consultative B2B selling experience in a phone based or agency recruitment environment essential (proven track-record of meeting and exceeding sales goals)

  • Proven ability of hunting new business is essential

  • Excellent oral and written communication, relationship building experience in developing and executing successful sales strategies

  • Excellent planning skills and territory management skills

  • Ability to engage and gain commitment effectively across all communication platforms (via telephone, email & face to face)

  • Strong Microsoft Word, PowerPoint, Excel skills

This role will offer you career development, the chance to build your consultative selling skills and work with high performing team.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Location: Melbourne 

ReqID: 21002713
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 8, 2021, 5:41:54 AM