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Senior User Experience Designer for Cloud Developer Portal

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Job Description

You Lead the Way. We’ve Got Your Back.

 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

 

 

About American Express Cloud Engineering (CE):

 

American Express Cloud Engineering provides comprehensive platform that enables business critical applications to have Faster Time-to-Market for American Express. CE offers fast-paced rapid code-to-development models and services such as Platform-as-a-Service, DB-as-a-Service, Analytics-as-a-Service, Messaging-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. eCP enables Application developers to write modern scalable cloud native applications.

 

Why American Express?

 

There’s a difference between having a job and making a difference

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to tackle their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and teamwork, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to pursue a new career, we’re right there with them, giving them the guidance and momentum into the best future they envision. 

 

Because we believe that the best way to back our customers is to back our people. 

 

The powerful backing of American Express

Don’t make a difference without it

Don’t live life without it

 

 

Job Description:

 

Our UX designers work closely with product managers, engineering, support, communications and training personnel to build the user experiences on Hybrid Cloud by connecting closely with functional leads in a fast dynamic, agile environment.  We are in the business of building capabilities for the Hybrid Cloud platform using cutting edge technologies to enable thousands of developers build applications that define the future of our digital life. This role primarily focuses on building the user experiences for hybrid cloud (such as Kubernetes/PaaS/Private Cloud, and public clouds), and related technologies such as PaaS, IaaS, virtual networks, serverless computing, and microservices.

 

You will play a key role in innovating new features and products that uniquely meet the needs of Private Enterprise Cloud. You will be actively involved with the product offerings through all stages of the product life cycle by capturing and understanding business and user needs, crafting information diagrams and a wide range of strategic UX deliverables You are a problem solver with a passion for translating complex problems into elegant design solutions and being the design voice in a crowded room. This position reports into Director of Product Management - Enterprise Cloud Platform.

 

At the core of User Experience Designer

 

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

  • Agile Practices
  • Emerging Technologies
  • Business Analysis
  • Adaptive Communication
  • Strategy Formulation

 

 

Responsibilities:

 

  • Ownership of research, design, wireframes, prototypes on a product-design roadmap for the next generation platform solutions at scale. This includes managing the designs for future feature sets, prioritization of the user flows, designs and tradeoff decision making.

 

  • Deliver future-thinking and customer-focused designs; transform ideas, business opportunities, research on Hybrid Cloud and create vision into tangible assets that provide clear, usable, useful and desirable outcomes for users
  • As the subject matter expert, help American Express developer community and Engineering teams with product-design related questions and hands-ondesign, research and constructing the wireframes for technical workflow discussions.

 

  • Craft detailed usability testing stimulus, story boards, user flows and high / low fidelity prototypes along with a wide range of UX assets and deliverables

 

  • Speak multiple “languages” while working closely with creative, product, business, strategy on Enterprise Cloud and tech from intake to launch and beyond – this means being able to see the big picture, and figure out the small details simultaneously

 

  • Ensure quality and consistency of UX deliverables including developing site maps, process flows, wireframes, functional specifications; preparing and conducting user validation and/or usability testing sessions and other forms of qualitative and quantitative customer research; and developing user profiles, personas and scenarios

 

  • Create POV/review presentations on Cloud user experience, user planning or other UX related topics with appropriate supporting research
  • Work in collaboration with key project team members, including user experience researchers, product owners, tech leads, developers, strategy, PM, and visual design – brainstorm, ideate and iterate

 

  • Ensure adherence to design best practices, standards, brand consistency across all platforms. Be a promoter of the Cloud platform designs to the American Express community and put continuous measures to increase Customer net promoter scorefrom the platform usage perspective.

 

 

Qualifications

  • Degree in computer Science, Interaction Design, Human Computer Interaction or related field, or equivalent working experience – 3-5 years UX / Interaction experience designing consumer facing applications in cloud
  • Experience designing requirements for PaaS and IaaS Hybrid/Private/Public Cloud.
  • Have strong computer skills and firm grasp of Adobe Creative Suite, protyping tools (Balsamiq, Sketch, Omnigraffle, Illustrator, Photoshop, InDesign, Captivate, Invision), the Microsoft Office product suite (Outlook, Word, Excel, and PowerPoint)
  • Exceptional skills in ideation, sketching, concepting, brainstorming, and UX asset production. Ability to simplify and turn complex interactions into intuitive user experiences
  • Strong portfolio showing breadth of UX Design work
  • Knowledge of the capabilities and limitations of  HTML, CSS, JavaScript. Ability to create both high and low fidelity clickable prototypes
  • Have a good understanding of Hybrid Cloud and American Express applications
  • Clear and confident communicator with an affinity for visual storytelling

 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Minimum Qualifications

  • Degree in computer Science, Interaction Design, Human Computer Interaction or related field, or equivalent working experience – 3-5 years UX / Interaction experience designing consumer facing applications in cloud
  • Experience designing requirements for PaaS and IaaS Hybrid/Private/Public Cloud.
  • Have strong computer skills and firm grasp of Adobe Creative Suite, protyping tools (Balsamiq, Sketch, Omnigraffle, Illustrator, Photoshop, InDesign, Captivate, Invision), the Microsoft Office product suite (Outlook, Word, Excel, and PowerPoint)
  • Exceptional skills in ideation, sketching, concepting, brainstorming, and UX asset production. Ability to simplify and turn complex interactions into intuitive user experiences
  • Strong portfolio showing breadth of UX Design work
  • Knowledge of the capabilities and limitations of  HTML, CSS, JavaScript. Ability to create both high and low fidelity clickable prototypes
  • Have a good understanding of Hybrid Cloud and American Express applications
  • Clear and confident communicator with an affinity for visual storytelling

 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.


ReqID: 21003480
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 13, 2021, 1:56:02 PM