American Express are looking to add to our enthusiastic Swedish speaking teams based in Brighton, to deliver class leading levels of Customer Service across the business.

American Express is a Top 10 Glass Door employer and Fortune’s 100 ‘Top Company to Work For’ award winner. We are defined by our ability to innovate, evolve and take risks and always put our customer at the centre of everything we do. With many other awards including: ‘Working Mothers’ and being voted one of the Top 10 Employers in the UK by Working Families, we are proud to be the UK's leading work-life balance organisation which is only a small part of what makes us the successful dynamic fortune 500 company we are today.

Nowhere do these values hold truer than in our exciting and dynamic European language centre in Brighton. Servicing operations across Europe, this office delivers a diverse, fast paced environment which promotes development opportunities for all colleagues who are motivated to advance their careers.

Our Customer Service teams are at the forefront of delivering for our customers, ensuring that we do the right thing in every interaction in order to provide an excellent service each and every time.

While we would love the opportunity to discuss the various responsibilities our teams have, all teams are required to:

Deliver extraordinary service to our customers
Partner with various business areas
Do what is right by the customer
Live and breathe the American Express values and brand
Commit to providing exceptional products, service and experiences for our customers
Strive to improve our existing ideas in order to find more ways to win

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

Previous experience is not important to us. We value motivated and enthusiastic colleagues who strive to do what is best for our customers and demonstrate the following:

Fluency in Swedish and English
Flexibility in an ever changing environment
Excellent verbal and written communication skills
Strong, reliable team player
Customer orientated

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

ReqID: 21004156
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 1, 2021, 5:07:23 AM

Customer Service Representative – Swedish Speaking- Future Potential Need

Job Description

Minimum Qualifications

Customer Service Representative – Swedish Speaking- Future Potential Need

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Job Description

Minimum Qualifications