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Account Protection Specialist (Japan Fraud) アカウントプロテクションスペシャリスト(不正使用防止担当)

Job Description

Job responsibilities:

  • Handle incoming / outbound calls from card members as an Account Protection Specialist to proactively prevent fraud loss with world class services.
  • Handle authorizations calls from merchants and partners to enable spend.
  • Monitoring High Risk Accounts of American Express.
  • Suggestions for risk mitigation for high-risk accounts of cardholders.
  • Investigation and review the degree of risk of the cardholders in order to   prevent bad debts.
  • Identify potential risks by analyzing the spending pattern and buying behavior and also by asserting the intention of repayment.
  • Suggestion on the method should be taken by justifying the problem is related to unauthorized use or actual credit problem.
  • Sharing of information and reports in cooperation with overseas bases.

Skills Needed:

  • Passion and confidence in communicating in Japanese is an essential requirement to be successful in this role as well as active listening.
  • Fluent in Japanese for business as native level. (minimum JLPT1 or equivalent preferred)
  • Team player who is able to work in a diverse group with high level of integrity.
  • Able to work independently under minimal supervision.
  • Basic PC skills and familiar with Microsoft office applications.
  • Must be willing to work on rotating shifts (Earliest shift starts at 7am, latest at 10pm.)
  • Service-oriented and able to communicate well with conversational English as a minimum.
  • Degree and above, with at least 3 years’ experience in the relevant field. Diploma, with at least 5 years’ experience in the relevant field. Technical Certificate or equivalent, with at least 7 years’ experience in the relevant field. (For the purpose of EP application)
  • At least 1 year of customer service experience

Minimum Qualifications

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


ReqID: 21004307
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 3, 2021, 12:55:27 AM