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Product Manager - Cloud Computing

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Job Description

You Lead the Way. We’ve Got Your Back.
 
Cloud Platform Product Manager, India
About American Express Enterprise Cloud Platform (eCP):
American Express Enterprise Cloud platform (eCP) provides a comprehensive platform that enables business critical applications to have Faster Time-to-Market for American Express. eCP offers fast-paced rapid code-to-development models and services such as Platform-as-a-Service, Infrastructure-as-a-Service, DB-as-a-Service, Analytics-as-a-Service, Messaging-as-a-Service, CICD Pipelines, etc. for application developers in a hybrid cloud environment. eCP enables Application developers to write modern scalable cloud native applications.
 
Why American Express?
There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to tackle their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and teamwork, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to pursue a new career, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. 
 
The powerful backing of American Express
Don’t make a difference without it
Don’t live life without it

Job Description:
As a Cloud Platform Product Manager for the American Express Cloud team (eCP) you will work on Cloud Platform technologies and Developer experience to enable thousands of developers build applications that define the future of our AMEX digital life. This role primarily focuses on Cloud Platform tools, Cloud related technologies such as Kubernetes and Platform services and how they relate to the Developer experience.
You will play a key role in innovating new features and products that uniquely meet the needs of Cloud customers and their experience. You will be actively involved with the global teams with a product and developer mindset solving experience problems through all stages of the product life cycle managing strategic planning, feature selection and tactical activities. You are a self-starter, keen to learn and experiment with new technologies, work independently and as a team player. You will be the voice with great communication strategy to all levels of leadership. This position reports into Director of Product Management - Enterprise Cloud Platform.
 
At the core of Product Management
Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:
  • Adaptive Communication
  • Agile Practices
  • Business Analysis
  • Business Case Development
  • Emerging Technologies
  • Strategy Formulation
 
Responsibilities:
  • Leverage product related awareness and enablement materials and evangelize the products and product strategy with the customers
  • Establish feedback loop with customers to help incorporate product enhancements to increase platform adoption.
  • Collaborate with product teams using standard Agile/Scrum methods on a day to day basis to define and implement roadmaps
  • Manage sprint prioritization by working with ITSM, security, solutions and operations teams
  • Prepare and present executive level dashboards, reports, metrics around platform incidents, enhancements, customer issues with a data-driven approach.
  • Be a promoter of the Cloud platform to the American Express community and put continuous measures to increase Customer Net Promoter Score.
  • Be the product owner for local scrum teams and align with the larger scrum teams and communicate with leadership on priority and milestones. 

Minimum Qualifications

Qualifications: 

  • 2+ years of experience in Product Management, preferably Cloud Computing (PaaS, IaaS) and experience in managing operations in Cloud platforms.
  • BS in Computer Science or equivalent experience, MBA a plus.
  • Experience building requirements for Hybrid/Private/Public Enterprise Cloud platforms.
  • Ability to think strategically and execute tactically.
  • Strong communicator with results-driven attitude.
  • Experience with Agile methodology to drive software development and delivery
  • Competent in using data-driven processes/tools for decision making. 
  • Understanding of application development, Infrastructure and cloud platforms
  • Understanding of Continuous Integration and Continuous Delivery (CICD) tools, Certification management, APIs, Jenkins and Ansible

 

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 
 


ReqID: 21004402
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 1, 2021, 4:58:48 AM