Analyst, Network Technical Ops

Job Description

Network Solutions and Operations (NSO) is a critical organisation within American Express as it runs the Network used by our Global Partners (Acquirers and Issuers) to process card transactions. NSO also provides the platforms, defines the policies and creates exciting new products consumed by our Global Partners.

This job opportunity will reside within Network Certification & Servicing (NCS), which is an arm of NSO dedicated to certify and onboard new customers and products. This entails securely connecting our Proprietary Merchants, Processors and Network Partners to the American Express Network and certifying the authorisation and clearing messages developed by them before they are enabled in production. NCS also supports and certifies existing customers when deploying new and existing products such as EMV Chip Processing, Safekey, Quick Response Code, Mobile Wallets and Secure Remote Commerce, to name a few.

Geographically, NCS operates and functions as a global organization with hubs in locations such as Phoenix, UK, Gurgaon, Tokyo, Sydney and Singapore.

Within the above context, a Certification Analyst opportunity has arisen, to be based in Singapore, to manage certification projects requested by Amex customers, as well as managing internal initiatives that impact the certification processes.


  • Manage assigned projects related to the certification of link connectivity, financial settlement and authorisation messages that support new and existing payment products such as EMV Chip Processing, Safekey, Quick Response Code, Mobile Wallets and Secure Remote Commerce.

  • Manage the setup of file transfers between Amex customers and Amex.

  • Provide testing support and technical consultancy to internal and external customers pertaining to Amex technical specifications and certification processes.

  • Develop and document certification processes and procedures for new initiatives.

  • Work with various American Express Technology groups to support the installation of network connectivity and implementation of authorisation and settlement solutions.

  • Lead and drive regional or global internal projects, specifically ensuring that NCS test tools, test plans and certification processes are updated or enhanced.

  • Participate in calls that can be held outside of office hours in order to support regional or global projects that span different time zones. 

  • Support all project types – simple or complex to help the team manage project volumes throughout the year.

  • Participate or lead employee related activities within the local campus.

Minimum Qualifications

  • Knowledge of Payments industry including but not limited to EMV, Express Pay, SafeKey, mobile wallets, POS products, is essential.

  • Can readily understand technical specifications, decipher the technical contents and use that knowledge to validate test results. Can independently identify root causes that can arise during certification & resolve them.   

  • Knowledge of telecommunication and networking components such as TCP/IP & SFTP, Router capabilities, VPN and Web Services, are pluses.

  • Demonstrates strong relationship management skills used to influence without authority both internally and externally, across multiple international territories with different cultural considerations.

  • Must be able to communicate effectively both orally and in written form, with internal and external customers at both a technical and business level.

  • Highly self-motivated, growth mindset and results driven with the ability to work without supervision in a matrix organization and demonstrating strong teamwork.

  • Ability to work flexibly in an ever-changing environment, demonstrating adaptability & a keen interest to learn.

  • Proven business analysis and project planning experience including strong problem solving and analytical skills.

  • Proven ability to support multiple projects simultaneously in a fast paced, multi-time zone environment.

  • Must be willing to work outside office hours whenever the project calls for it. 

  • A minimum of 3 years of experience working in the payment industry with hands on payment product certification experience being essential.

  • Ability to speak Mandarin, Japanese or both, are pluses.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express has been awarded Aon Hewitt Best Employer Singapore six times. Join us and you’ll soon see why. 
As an employee, you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. By joining American Express, you are choosing to become a part of the dynamic team that is recognized as Singapore's "Best Employer 2018". 
Why American Express? 
There’s a difference between having a job and making a difference. 
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. 
Because we believe that the best way to back our customers is to back our people. 
The powerful backing of American Express. 
Don’t make a difference without it. 
Don’t live life without it.

ReqID: 21004498
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 15, 2021, 2:14:55 AM