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SD Analyst

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Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
 
Responsibilites: 
  • Assists and monitors actions to investigate and resolve incidents and problems in systems and services to ensure that the highest levels of service and system availability are attained.
  • Assists, as required, with problem identification, escalation and the implementation of agreed remedies and preventative measures.
  • Co-ordinates the implementation of agreed remedies and preventative measures. Works closely with Development Teams to ensure that quality standards are adhered to during development and implementation and undertakes Post Implementation reviews.
  • Provides production and service support activities on multiple platforms and may lead projects of moderate complexity.
  • Reports into Service Manager and regularly communicates the status of incidents, preventative solutions and resolutions. May be required to work in conjunction with Business Delivery organizations to resolve problems/incidents and ensure that best-practices relating to preventative maintenance are communicated and understood within the development teams.
  • Assists in the investigation (root cause analysis) and resolution of problems.
  • Assists in the development and deployment of preventative maintenance procedures.
  • Ensures that any Service deliverables meet the agreed quality standards of documentation and reporting.
  • Undertakes Disaster Recovery Testing. Interacts with the development teams, via Project/Post Implementation reviews to ensure quality standards are adhered to during development and implementation.
  • Contributes to continuous service improvement by maintaining best practices and knowledge repositories.

Minimum Qualifications

  • Experience with defining and developing metrics to measure data quality and process improvements
  • Ability to take large sets of data, analyze, and be able to tell a compelling story from the insights
  • Excellent communication skills
  • Ability to collaborate well with a diverse team across multiple time zones
  • Ability to build relationships and influence across a diverse set of customers
  • Ability to manage and prioritize multiple demands
  • Degree or certifications in Data Analytics
  • Experience working with SQL, Excel, Access, MicroStrategy, Tableau, and Data Warehouses

 Additional Details:
  • Location: India (Bangalore or Gurgaon)
  • Workplace Flexibility: Full Time
  • American Express offers a fantastic and diverse working environment. High performance is rewarded continually 
 
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 21004753
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 31, 2021, 1:42:39 PM