Procedures, Guidance and Training Compliance Manager

Job Description

American Express’ Financial Intelligence Unit (FIU) is responsible for the end-to-end suspicious activity reporting process, which entails monitoring for, investigating, and, when appropriate, reporting suspicious activity. As part of this process, the FIU relies on Global Financial Crime Compliance (GFCC) partners to develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The FIU then investigates the potentially suspicious financial activity, and, when appropriate, files suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), part of the U.S. Department of the Treasury, and/or refers matters to EMEA compliance partners (Market Compliance Officers - MCOs) for review and reporting.  In addition, the FIU manages risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manages risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The FIU performs a critical role in ensuring that American Express complies with all applicable local and international laws and regulations, including the Bank Secrecy Act, the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.


The FIU’s Procedures, Guidance, and Training (PGT) team is tasked with creating and maintaining investigations-related procedures and guidance, and providing day-to-day assistance to investigators and leaders on how to comply with those procedures; forming, managing, and collaborating on all FIU training efforts; aligning the FIU on efficiencies to improve investigative processes; collaborating with international markets to align on processes and expectations; providing EDD assistance and oversight; serving as an FIU liaison for quality control-related referrals impacting the FIU; approving case management system change requests; aligning with key stakeholders in the FIU and GFCC on various procedural, operational, and training impacts; and other related responsibilities in support of the success of the FIU program and all of GFCC.


This role will serve as a Compliance Manager on the PGT team, specifically supporting the functions of FIU’s hub in Madrid, including those related to PGT’s responsibilities noted above. The successful candidate will report to the Director of the PGT team.


Roles and Responsibilities


The successful candidate will be responsible for: 

  • Drafting, editing, and disseminating procedures, guidance, and other communications related to FIU processes and day-to-day work functions.
  • Creating and leading the training and continued learning of local FIU team members.
  • Engaging in quality-related analysis and trend identification of investigative work.
  • Providing feedback to and act as a resource for investigative analysts and leaders.
  • Ensuring adherence to legal and regulatory standards, as well as internal quality requirements for investigations and local market SAR/STR filings.
  • Collaborating and aligning with PGT members on the above and other PGT-driven tasks.
  • Assisting local FIU team members by performing operational functions, such as investigations, as needed.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

  • Bachelor’s degree (or European Union equivalent) required

  • 4+ years of experience in any of the following areas: AML compliance, law enforcement, general compliance, audit, complex investigations, and/or legal

  • Experience with AML investigations and SAR/STR filings

  • Knowledge of criminal typologies associated with financial products and services

  • Keen attention to detail, proven analytical and problem-solving skills, demonstrated leadership abilities, and effective communication skills

  • Experience with creating and delivering training, coupled with a strong drive to develop and coach local FIU team members

  • Fluent in English and Spanish (spoken and written) as well as either French, German, or Italian

  • Strong collaborative skills and experience working with different stakeholders

  • Understanding of local AML-related laws and regulations and other guidance

  • Ability to identify and escalate issues and offer thoughtful solutions to complicated matters

  • Ability to manage multiple projects simultaneously

  • Excellent editing and writing skills

  • A willingness to be a deadline-driven team player


Why American Express?


There’s a difference between having a job and making a difference.


Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on


ReqID: 21004781
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 28, 2021, 7:53:14 AM