Customer Care Professional

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Job Description

You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
Role Introduction
Job Description:
  • Managing and processing New Commercial Client and Card Member applications for US market.
  • Servicing Clients through emails, Inbound or Outbound calls
  • Ensure established compliance measures are met when completing set up and maintenance of accounts.
  • Liaise with Clients and various internal teams to obtain missing information.
  • Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML and due diligence requirements.
  • Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
  • Manage the “end to end” journey of a commercial setup and Card Member.
  • Multi task and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
  • Document necessary account information and offer solutions that benefit the customer and our business.
  • Maintain acceptable performance standards, including effectiveness, efficiency and quality
  • Back office work with rotational shift and fixed weekend off
  • Minimum of one year analytical experience in a telephone servicing or customer service environment.
  • Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
  • Proven negotiation/problem solving skills with internal and external clients.
  • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
  • Must possess strong planning and organizational skills.
  • Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
  • Must be flexible to work any shift during core hours of operations Monday through Friday from 18:30 to 04:00hrs and in a 24hr environment.

Minimum Qualifications

Academic Backgound - Graduate
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

ReqID: 21005328
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 28, 2021, 7:44:48 PM