Business Analyst

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Job Description

You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
Role Introduction
  • Liaise with sales teams and corporate clients to maximize cooperation and support during the product implementation process.
  • Implementing client’s payment process and handle all corporate payment issues globally.
  • Participate in conference calls to ensuring client implementation takes place effectively on American Express systems and they can connect and transmit data to and fro to American Express.
  • Engage with clients/account managers in high level discussions related to payments and remittances.
  • Contact Corporate Clients and/or Third Parties for remittance file failures via phone and email and Educating clients on the file transmission process to reduce issues / errors.
  • Streamline and identify process improvements for the product support process.
  • Would be required to provide off hours & weekend coverage as and when required (team rotation).

Minimum Qualifications

Academic Background - Graduate.
Critical Factor to Success
  • Extremely high on Teamwork, should have strongly displayed the ability to work effectively within a team environment.
  • Strong interpersonal, communication and listening skills.
  • Excellent analytical skills to perform root cause analysis and the ability to deliver high accuracy with attention to detail.
  • Demonstrated dependability/self-motivating skills.
  • Excellent verbal and written communication skills.
  • High result orientation.
  • Good understanding of the payment journeys in Amex specific to Corporate clients
  • Ability to take independent decisions in the absence of the leader & meet stringent deadlines.
  • Shift Window: 6:30 pm to 4:00 am. May change basis business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

ReqID: 21006422
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 19, 2021, 6:11:37 AM