Manager - SME AD, Industry Specialization

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

In GCS Division, "Double Down on B2B" is one of the key goals to accelerate our business growth strategy and GCS Japan created the new team in SME Account Development (AD) named as "Industry Specialization" from Jan 2019. The mission of AD organization is to increase the charge volume from existing cardmembers and engage our profitable /large spend customers through our sales activities.
This position is responsible for leading AD Industry Specialization team consist from 4 team leaders with approx. 30 team members and develop strategies to grow our business.
This position will also be required to align with internal stakeholders such as New card acquisition team or Merchant acquisition team to drive B2B growth strategies and build up win-win relationship. In addition, identifying new opportunities and analyzing how we can expand our charge volume and improve efficiency with data analysis team and AD planning is also required.
Principal Responsibilities

- Ability to create "high performance culture" with will to win mindset

- Lead to achieve charge volume and Portfolio Growth Target

- Develop growth strategy for B2B and other SG&A by exploring further opportunity and improvement area with data analysis team and AD planning
- Align with stakeholders to deliver the best performance with agility
- Coaching skills to ensure all AD team members are coached to improve their performance, support each opportunities. Provide timely feedback and evaluation with positive mindset

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Minimum Qualifications

  • 5+ years of proven sales experience, skills including pipeline management
  • Proven track record of people management experience
  • Mid-long term strategic growth planning experience
  • Ability to challenge status-quo and influence without authority.
  • Ability to work collaboratively across diverse teams
  • Japanese AND English skills for written/oral business conversation


ReqID: 21006787
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 8, 2021, 1:00:44 AM