Operations Support

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Job Description

You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
Role Introduction
  • Ensure KYC Address Change Supports provided by customer are reviewed for Consumer and Corporate cards in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
  • Assisting the Product team for Card Conversions and Upgrades.
  • Document Scanning and Filing to ensure that they are audit ready.
  • Relevant System Updates.
  • Assisting the taxation team for the Pan Remediation Activity.
  • Inbound Voice Servicing to assist CMs with KYC queries
  • Outbound calls to follow up and refresh KYC
  • Co Ordination for Record Retention and Retrieval
  • Work with Different Linkages for Effective Execution of Team Objectives.
  • Assist TL in Implementing Key Initiatives to Achieve the Objectives of The Unit.
  • Suggest Process Improvements / Changes to Achieve Department Objectives.
  • Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set.
  • Handling customer escalations and providing relevant resolutions
  • Assisting various stakeholders / AEBC teams such as Compliance, GCP, ECU for adhoc activities.
  • Collate, Generate and Report MIS to The Team Leader.
  • Email Servicing for KYC process.
  • Assisting TL with compliance reviews and reports.
  • PFP Will Be Applicable. 

Minimum Qualifications

Past Experience: Minimum of 2-3 years’ experience
Academic Background: Graduate 
Functional Skills/Capabilities:
  • Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
  • Able to prioritize and work well under pressure, with particular attention to detail.
  • Strong problem-solving skills
  • Compliant with Company Policies and Procedures
  • Proficient with Microsoft Excel and Word  
  • Good Presentation skills
  • Excellent customer service skills are a must, including superior written and verbal communications skills. 
Technical Skills/Capabilities: Basic MS Office
Behavioral Skills/Capabilities: Team Player
Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

ReqID: 21006792
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 2, 2021, 12:29:10 PM