Infrastructure Engineer I

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Job Description

You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and support.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Life at American Express
American Express is known for backing our customers to help them achieve their goals and dreams, both big and small. At American Express, we’re changing the way people live and work through meaningful projects with real-world impact. When you join our team you can make a difference by improving the everyday lives of customers around the world.

Growing great leaders is one of the things that sets American Express apart. Every employee has the opportunity—and is encouraged—to take their personal leadership to the next level through a wide variety of leadership and learning programs.

Our employees and their families feel supported at every stage of their lives. We provide resources and benefits that help support their physical, financial and emotional well-being, such as our award-winning global corporate wellness program, Healthy Living, and many others including: 20 weeks of Paid Parental Leave (to be eligible, employees must complete at least on year of continuous service immediately prior to the birth or placement of the child), Health (dental and vision) and Life Insurance, Tuition Reimbursement, 401k with match. Some of our roles even offer flexible work arrangements so you can work how it makes sense for you, without ever compromising quality.

Creating an inclusive culture is both a part of who we are and what we do together. We value and embrace the diversity of thought, backgrounds and experiences of all our employees. Through our 15 Colleague Networks, participants can broaden their associations with other employees while expanding their knowledge of the business.

Millions of customers depend on our infrastructure,we depend on you.
The success of our entire company rests on our systems, networks, and people. Our Infrastructure engineers know that delivering on that promise takes a robust, scalable and efficient Infrastructure. So if you’re an expert on infrastructure and know the value of supporting technology and the people who depend on it, build you career here.

 Don’t Just Build Tech. Change Tech,

Innovation is at the heart of everything we do. Every day, our technologists enable our customers around the globe to achieve their goals. They design and deliver American Express infrastructure and applications across all markets and business units. To meet these demands, we’re looking for problem solvers who can drive results through precise analysis and programming methodologies, individuals with a strong intellectual curiosity and a passion for innovation, and team players who can convert their ideas into execution.


Global Infrastructure & Digital Workplace Technology – Mainframe Systems is responsible for enterprise technology infrastructure including mainframe, enterprise utilities, security infrastructure, database operations, and 3rd party hosting.

The Infrastructure Engineer will assist with design of critical American Express mainframe applications and infrastructure in conjunction with troubleshooting, tuning and debugging of applications and databases utilizing the mainframe platform. The Infrastructure Engineer will report directly to the Global Infrastructure & Digital Workplace Technology – Director of Mainframe Application Services.

Responsibilities may include but are not limited to the following:

  • Assist with engineering of large/complex projects with a variety of components and integration points
  • Actively modernizes platforms and applications using current agile practices (dev/ops)
  • Interact with business and vendor partners to better understand their objectives, technical landscape and/or how to identify and solve complex problems/issues
  • Interact with Infrastructure and Application Engineers and Architects to exploit modern mainframe technologies such as, Java, Encryption, Sysplex, Hybrid Cloud, High Availability, Active/Active and mainframe networking
  • Partner with Engineers to define solution requirements, perform coding and/or hands-on technical implementation
  • Assist with infrastructure performance and security assessments
  • Assist with internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
  • Participate in brainstorming and discovery exercises to determine new technologies based on research, proof of concept efforts and independent investigation
  • Ensure engineering is consistent with enterprise engineering standards, guidelines and principles
  • Participate in team architecture and engineering discussions and forums
  • Employs technical expertise to help team members overcome technical problems during production outages and solution delivery
  • Ensures compliance with technical, architectural, regulatory, and strategic standards, policies, and procedures

Minimum Qualifications


  • Must have a Bachelor or Master’s degree in Computer Science, Computer Engineering, or related field
  • 3 - 6 years of software development experience in a professional environment and / or comparable experience
  • Experience with design and implementation strategies of mainframe and distributed applications
  • Hands-on with application design, software development, and automated testing
  • Strong technical aptitude with an intense desire to learn new skills and industry trends
  • Experience supporting a 24/7 enterprise environment with on-call responsibilities for production support
  • Embraces a customer focused mindset
  • Able to challenge the status quo and drive creative ideas and solutions
  • Carries out systematic and rational analyses to identify the root cause of problems
  • Recognizes the importance of teamwork to achieve objectives
  • Adapts to change quickly and easily
  • Handles problems and acts on own without being prompted
  • Knows when to escalate decisions and when to make on the spot decisions
  • Is clear when explaining ideas and concepts to others, communication is structured and easy to understand
  • Demonstrated analytical thinking and adaptive communication
  • Demonstrated problem solving

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


ReqID: 21006798
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 16, 2021, 7:54:04 AM