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Customer Care Professional

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Job Description

You Lead the Way. We’ve Got Your Back
 
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
 
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
 
Role Introduction
 
  1. The Global Merchant team services American Express' large high net worth business partners in India.
  2. The incumbent will be exposed to all functions of servicing from set ups, maintenance, payments & reconciliations, disputes, essentially end to end servicing and this would be an excellent platform to expand knowledge to the multifaceted environment of merchant servicing.
  3. The incumbent should be able to leverage relationships within the business and with our external partners and suppliers, particularly for complex or bespoke enquiries.
  4. This will involve working closely with in almost all of the departments in merchant servicing so a high level knowledge of Merchant Servicing operations is preferred.
 

Minimum Qualifications

Academic Background - Any Graduate
Key Responsibilities
  1. Managing end to end servicing requests from the market and multiple process units to provide outstanding service to our India based GCG merchant base, especially our high value Global accounts and CLM Merchants.
  2. Making decisions and proactively resolving merchant and Client Manager enquiries/issues with minimal supervision.
  3. Communicating with merchants and Client Managers via email, inbound and outbound calls, and internal systems.
  4. Coordinating and managing projects/requests between external and internal partners.
  5. Building and maintaining strong relationships with key persons within the merchant's organization.
 
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

ReqID: 21006907
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 9, 2021, 6:35:46 AM