- Servicing Process & Risk Process MIS: Design business metrics and drive robust Performance management across Customer lifecycle – enabling customers, Disputes, merchants, Customer acquisition, Credit, Fraud, Late Stage collections.
- Key Skills: Communication, Stakeholder management, problem solving, SAS/SQL, Python/Hive, BI tools such as Tableau.
- Performance Management: Incentive programs, Performance management tools and insights.
- Key Skills: Project/Program Management, Basic Hive, BI tools such as Tableau
- Customer Listening: Build & Drive customer Survey, Sentiment Analysis & Deep insights on advocacy and satisfaction of customers.
- Key Skills: Communication, Stakeholder management, Machine Learning, Spark, Python, SAS/SQL
- Ensure the processes that are created and implemented have strong value proposition for the business and long-lasting usefulness.
- Create innovative solutions and solve complex business problems, leveraging leading technologies like Big Data, Hive, Python, SAS, SQL, BI tools etc.
- Innovate with a focus on developing newer and better approaches using big data & machine learning.
- Creative and innovative professional
- Strategic thought leadership and execution skills, strong negotiation skills, and good relationship with technical people and senior management
- Strong analytic skills & ability to work with complex processes and perform complex data analysis
- Project Management Skills, Ability to Work on Multiple Projects, And Work Effectively in a team environment
- Willingness to take risk and challenge the status quo
- Passion, Resilience & Decisive Strong sense of personal accountability
- Strong decision making, systematic problem solving, and ability to negotiate and influence others without having direct authority is required
- Ability to clearly articulate concepts and execution of projects; should be able to translate complex analysis into a business storyboard that is easily understood.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 1, 2021, 6:47:25 PM