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Reconciliation Analyst

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Job Description

You Lead the Way. We’ve Got Your Back
 
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
 
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.
 
 
Role Introduction
  1. Team handles Corporate payment posting along with handling payment related recon issues for US based Clients.
  2. CPC Recon is a blended process wherein CCPs are required to service Clients via phone and email channel.
 
Purpose of the Role:
 
The role is to provide payment related assistance to Program Administrators/Internal teams for Corporate payments & handle reconciliation requests for specialized product CPC accounts.
 
Responsibilities:
  1. Responsible for obtaining posting instructions from program administrators and Manager of Account Development for unidentified U.S Corporate card payments via phone calls and e-mails.
  2. Responsible for reconciling remittance (payment) related complex issues for Corporate Purchasing Card clients.
  3. Being a central point of contact for our Corporate clients Payment related queries, enabling 1st Contact resolution on enquiries, through both telephone and email communications.
  4. Based on customer demands, highlight issues through feedback and recommend changes in workflows, procedures, and service levels.
  5. Ensuring clients are re-educated where necessary regarding to address behavior related to remittance (payment).
  6. Maintain and build excellent working relationships with our Corporate Clients and GCS partners.
  7. This role may be subject to additional background verification checks.
 

Minimum Qualifications

Past Experience:

 

  • The incumbent should not be on any active form of counseling in the last 90 days at the time of application deadline.
 
Academic Background: Graduate
 
 
Functional Skills/Capabilities:
  • Excellent Verbal and Written Communication Skills
  • Excellent time management skills, flexibility and able to work with strict deadline
  • Strong Interpersonal and Coordination Skills.
  • Strong problem-solving and organizational skills
  • Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care
  • Strong and Committed Customer Focus and Consistent Demonstration Of Service Excellence.
  • Compliance with Company Policies and Procedures.
  • Ability to Take Independent Decision & Meet Stringent Deadlines.
  • Able to interact professionally with all levels of internal clients
  • Strong Result Focus
 
Behavioral Skills/Capabilities:
 
Enterprise Leadership Behaviors
  • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
  • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
  • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
 
 
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
 
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

ReqID: 21007039
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 8, 2021, 9:47:28 AM