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Business Relationship Consultant (Australia & New Zealand Merchant Services)

Job Description

Key Responsibilities:

  • Handling inbound calls from our Australia and New Zealand Merchants.
  • Providing high quality service to our merchants and help resolve their queries at first contact where possible.
  • Listening to our customers, understanding their needs and offering relevant treatments, services and solutions.
  • Achieving individual performance expectations and development as set by the management.
  • Maintaining appropriate operational risk control and compliance in all activities.
  • Flexibility to work on shift duties including on public holidays.

What you need to succeed

  • Excellent customer-serving manner, communication and problem solving skills.
  • The ability to manage and handle complex escalations from a problem solving and customer handling perspective is a bonus.
  • The incumbent should display flexibility and adaptability to manage multiple tasks simultaneously.
  • Excellent interpersonal and communication skills with proven high initiative and energy levels with good influencing, decision-making and collaboration skills.
  • Must have a growth mindset, a willingness to learn and embraces challenges and changes positively with an ability to able to take broad guidelines or a general strategy and turn that into clear objectives or goals.
  • Thinks outside of the box to provide recommendations.
  • Outstanding team player with the competency to impact and influence.
  • Ability to work unsupervised and manage time effectively independently.
  • Strong self-confidence and ability to maintain composure and control under pressure in a demanding environment.

Language: English

Minimum Qualifications

  • Diploma/ Degree or tangible work experience in the relevant fields.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


ReqID: 21007287
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 7, 2021, 12:06:35 AM