Director - Data Governance and Management

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Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

This position will be part of a fast-paced & innovative team within Enterprise Digital and Analytics (EDA). EDA team drives innovation, delivering products and platforms across the entire lifecycle of customers, partnering with other Business Units and Centers of Excellence and advancing our goal of becoming an essential part of our customers’ digital lives. A key part to accomplishing this vision, is knowing our customers (individuals and businesses) and having a holistic understanding of them. The role is an integral part of EDA and supports Customer 360, helping build foundational data capabilities used across enterprise.

Customer 360 is an AXP-wide capability that provides a global enterprise view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This is fundamentally reshaping our ecosystem and the way we engage with our customers by leveraging Amex internal/external data assets, world-class machine learning algorithms and Big Data environment.

We seek a strategic thought-leader and problem-solver to serve as Director- C360 Data Management, responsible for partnering across business units, technology teams, and product/platform teams to define and execute the data governance strategy, monitoring and managing C360 data quality, resolving data/platform issues and driving consistency, usability, and governance of C360 data across the enterprise.

Job Responsibilities

  • Lead, mentor and build a high performing and highly engaged team of data stewards, data modelers and product owners
  • Overall leadership, oversight and monitoring of C360 databases and execution of processes to bring data under governance (e.g., system of record vs authorized data source definitions, purge policies, data mapping, identifying data management roles, documenting data and classifying systems etc.)
  • E2E Incident management to resolve data/platform issues
  • Define and implement data storage and sharing principles ensuring adherence to enterprise data governance principles
  • Lead data modeling and stewardship for all databases across Customer 360
  • Collaborate with technology, product and data science teams to develop and manage a data quality framework to assess, review and resolve data quality issues at each stage of C360 life cycle
  • Lead product owners for data pipelines, managing data feeds and resolving issues
  • Manage customer expectations including scope, schedule, changes, and problem resolution
  • Brainstorm and negotiate effectively with architects, product managers and engineering team to continuously direct the team towards best possible solutions
  • Collaborate with product managers to ensure all new use cases being integrated are leveraging the platform and data in the most accurate way
  • Identifying opportunities and driving product strategy, roadmap, and features
  • Maintain an external lens to inform decisions and business strategies

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Minimum Qualifications

  • 7+ years of experience in driving data management in a cross-functional and global environment
  • Master’s or Bachelor’s in applied mathematics, Computer Science or related field
  • Leadership experience in leading/creating high performing teams with diverse skills
  • Deep understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and related metrics to monitor compliance to Data Governance policy and standards
  • Basic experience / knowledge of Data Governance / Data Management tools (e.g., Collibra)
  • Experience in data architecture and strategy for Master Data Management (MDM)/Customer Relationship Management (CRM) platform
  • Experience in Agile Scrum methodology or the Software Delivery Life Cycle
  • Ability to collaborate, influence, and communicate across multiple stakeholders and levels of leadership, speaking at the appropriate level of detail to both business executives and technology teams
  • Proven track record of driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information
  • Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

ReqID: 21007398
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 6, 2021, 10:59:11 AM