Public Relations Manager - Brand and Consumer

Get Referred

Job Description

American Express is looking for an experienced public relations professional to join its Corporate Affairs and Communications team.

Based in London, this position reports to the Director, Corporate Affairs & Communications. The successful candidate will be responsible for designing and delivering public relations strategies and campaigns in order to protect and enhance the reputation of American Express in the UK. In particular, the candidate will work across American Express’ Brand and Consumer Card Campaigns. In addition to managing the Consumer Card press office,  working closely with Personal Finance media, the candidate will be responsible for supporting the Company’s community PR programme.   

The candidate must be an excellent storyteller, and able to bring to life how American Express backs its customers, colleagues, and communities.


Key Responsibilities

  • Develop and execute PR strategies for company initiatives, while contributing to an always-on press office function that maintains American Express’ public presence.

  • Build and foster strong relationships with key stakeholders including colleagues, media and industry.

  • Respond to media enquiries and prepare spokespeople for interviews.

  • Provide communications support to senior leaders relating to company announcements and initiatives.

  • Draft speeches and presentations on behalf of senior leadership, ensuring American Express has a public voice on important industry trends and topics.

  • Work in partnership with social media, CSR, and internal communications colleagues to deliver a fully integrated communications approach.

  • Oversee a PR agency in the execution of select projects.

  • Serve as a member of the company’s Crisis Response Team, providing communications counsel during times of crisis.

This role may be subject to additional background verification checks.

Minimum Qualifications


  • Minimum of five years’ professional experience in public relations (consumer, brand or personal finance preferred).
  • Outstanding written and oral communication skills.
  • Proven ability to craft and implement highly effective PR strategies and secure high impact media coverage.
  • Excellent attention to detail.
  • Ability to manage multiple priorities and deadlines.
  • Self-motivated team player with proven ability to effectively collaborate with colleagues across a company.
  • A willingness to learn.


Ongoing Workplace Flexibility: American Express supports flexibility in the workplace with specific arrangements to be discussed and agreed upon by your leader.

Position will have the option of working-from-home due to COVID-19 until at least September 2021. American Express is committed to the wellbeing of its colleagues and to creating a safe work environment; colleagues will continue to work remotely until a return to the office can be safely accomplished.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 170 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on

ReqID: 21007623
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 30, 2021, 10:24:54 AM