Executive Customer Care

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. 

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

In Mexico, we provide solutions to back our customers from the USA, Spain, Latin America and the Caribbean. Our ideal candidate should be able to establish conversations effectively with customers from different cultures, must be empathetic by understanding customer necessities to provide unique solutions, and adapt to our technology with ease to deeply understand our processes and strategies. We’re looking for someone with analytic, documentation and time management skills.

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you.

As a Customer Care Professional, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of merchants. Our unique servicing philosophy, Customer First® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.
In Merchant Services, our goal is to be the indispensable payments partner of our merchant customers by delivering premium value that exceeds merchant needs. As a Customer Care Professional in Merchant Services, your goal will be to provide exceptional Customer First® on every interaction to drive brand loyalty and increase the revenue of our small merchants.

American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

• With a passion for building customer loyalty through exceptional listening, relationship building, and consultative retention probing
• Excellent Bilingual verbal and written communication
• Demonstrated consultative experience, ability to influence, resourceful
• Exceptional listening and relationship building skills
• Demonstrated resiliency in a fast paced metric driven environment
• Proficient multitasking and navigation in a windows environment
• Creative problem-solving, eager to find customized solutions
• Experience owning or working in a small business a plus
• Truncated or finished Career

This role may be subject to additional background verification checks.

 “Our objective is to guarantee this is a place where all colleagues are committed, have a voice in the company, and are able to reach their full potential. Because here in AMEX, being yourself matters.” 

– Hiring Leader, service

ReqID: 21008990
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 11, 2021, 1:41:05 PM