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Senior UX Designer - Kabbage Payments

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Job Description

You Lead the Way. We’ve Got Your Back.

 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Kabbage, an American Express Company, is blazing a trail in FinTech and we are looking for a colleague to help drive the success of the next generation (and beyond) of the Kabbage Payments product. 

We’re looking for a Senior UX Designer with a passion for crafting top-notch experiences that help our small business customers understand our offerings and empower them to leverage our features to improve their cash flow.  

What you'll be doing: 

  • Collaborate with UX designers, product managers, content strategists, engineers and data scientists to enhance the Kabbage Payments product and launch new features with the customer top-of-mind along each step of the process. 

  • Build consensus with your product, engineering and legal colleagues while also identifying risks and removing roadblocks.  

  • Partner on product discovery with business subject matter experts to improve customer experience, and differentiate our product.  

  • Collaborate with external and internal partners to define functionality, producing prototypes that showcase multiple design concepts, with a deep understanding of what customer and business problems they solve.  

  • Accurately scope requests, develop and communicate a level of effort, plan your work in a team environment.  

  • Conduct UX research, both qualitative and quantitative to help define and monitor adoption, engagement, and satisfaction metrics for features and the product as a whole.  

  • Use storytelling and strong communication skills to bring a diverse set of stakeholders through the design process with a focus on transparent collaboration throughout.  

Minimum Qualifications

What you should have:  

  • Bachelor’s degree  

  • 5-10 years experience working as a product designer or UX designer

  • Experience working with a team of UX designers to research user needs and design customer-centric solutions.  

  • Experience conducting user experience research  

  • Experience working with product owners and legal stakeholders  

  • Experience launching features and products  

What we're looking for in you:  

  • Operate Semi-Autonomously: Can take a project from ideation to delivery while proactively involving your manager and team in your process.  

  • Calm Under Pressure/Resilience: Maintains stable performance when under heavy pressure or stress; remains composed and productive under pressure/stress.  

  • Proactivity: Proactive, self-driven, curious, loves learning.  

  • Communication: Communicates information, ideas, and concepts clearly.  

  • Organization and Planning: Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.  

  • Flexibility/Adaptability: Cool with quickly changing priorities and conditions; copes effectively with complexity and change.  

  • Persistence: Follows through on items without being managed. Resourceful, has grit, and a positive “can do” attitude.  

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.


ReqID: 21009206
Schedule (Full-Time/Part-Time): Full-time
Date Posted: May 3, 2021, 4:37:45 PM