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Sr. Analyst, Operational Excellence – US Consumer Lending

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Job Description

US Consumer Operational Excellence team’s mission is to enable business growth by implementing a robust risk assessment and controls framework that drives superior customer experience, accountability, and a strong control environment. The critical enablers of the team’s success are deeper engagement at a product and process level, and collaboration with business partners to foster a culture that strikes the right balance between risk, controls and accountability.

The Sr. Analyst Operational Excellence – US Consumer Lending will support in driving excellence in the application of the Operational Risk Framework (e.g. comprehensive risk assessments, implementation of robust preventative and detective controls, and making pragmatic decisions to resolve issues). The role will also collaborate with colleagues from various organizations to drive key programs and deliverables e.g. Product Management, Global Banking, Compliance, Technology, Risk, EDA and Global Servicing Network.

Responsibilities Include:

  • Provide support over all Operational Excellence program requirements for the US Consumer Lending and pricing business.
  • Deliver functional assistance for key operational risk programs like Issue Management (Corrective Actions and Loss Events), New Product Approvals, Process Risk Self Assessments etc.
  • Ensure risks and controls are updated based on process enhancements and product launches, in addition to leading and testing all PRSA controls for the US Consumer Lending and pricing business.
  • Exemplify strength in the American Express Leadership Model: Set the Agenda, Bring other with you and Do it the right way

Minimum Qualifications

  • Prior experience in operational risk management, product development, audit or compliance a plus.

  • Knowledge and experience in Lending Products and Platforms/Capabilities a plus

  • Ability to understand large complex processes and translate technical process jargon into simpler messages.

  • Strong interpersonal skills / ability to develop relationships with colleagues across multiple business functions

  • Team player and self-motivated with the ability to handle multiple workstreams.

  • Strong communication and analytical skills

  • Self-starter and motivated

Why American Express

Talk to our people and you’ll find out what we’re all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Additional Details:

Ongoing Workplace Flexibility: Position will currently be work-from-home due to COVID-19.  American Express is committed to the well-being of its colleagues and to creating a safe work environment; colleagues will continue to work remotely until a return to the office can be safely accomplished.

Location(s): New York, NY

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


ReqID: 21009331
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 28, 2021, 12:58:45 PM