Customer Care Professional – Small Business Sales

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Job Description

Why American Express?

There’s a difference between having a job and making a difference. American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


American Express is an admired brand, with solutions and service as the perennial attributes clients use to describe us.  On occasion, we have the unique opportunity to add new talented professionals to our sales and service organization.


Individuals that have a winning attitude, coupled with demonstrated success in customer service, relationship building talents and with an excellent aptitude to position and sell products are the only candidates that need apply. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.


As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers, and grow your career. Our unique servicing philosophy,  puts your passion to serve and your drive to match customer needs with products at the center of every customer interaction, creating an opportunity to deliver unique value to our American Express SBS Customers. 

If you possess the above experience, skills and share our values of providing remarkable experience for customers, and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.


What would you do every day as a Customer Care Professional?

Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products
Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express SBS small business services
Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment
Document necessary account information according to established policies and procedures
Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices

Though starting out in a virtual capacity, this position will be located onsite within our service center located at  18850 N 56th Street Phoenix, AZ 85051. The hours of operation will fall within a 24/7 environment. The start date for this position will be June 28th, 2021. After the 90 day training commitment, first and second shift hours will be available.

Minimum Qualifications

Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication

  • Proven success in a customer service and sales environment (two years+)
  • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a web based environment
  • Experience owning or working in a small business is a plus
  • This position operates in a 24/7 environment 
  • High school diploma or equivalent required. Bachelor's degree preferred; Education benefits available

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

ReqID: 21009598
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 30, 2021, 5:23:41 PM