Employee & Labour Relations Specialist

Job Description

Purpose of Position:

The Emplyee & Labour Relations Specialist role is dynamic and exciting and supports a range of activities related to both collective labour relations and individual colleague management issues, with focus on culture, performance and data.


This role reports to Spain Colleague and Labour Relations Manager and will work closely with Colleague Experience Group (CEG, previously HR) colleagues in the market, and sits within a team which prides itself on its expertise and its collaborative spirit.


Principal Accountabilities:

  • Support the Spain Colleague and Labour Relations strategy by driving a proactive data-driven approach and supporting the introduction of innovative ways of working to unlock enterprise value and ensuring a great colleague and leader experience during the whole colleague lifecycle.
  • Provide comprehensive advice to business leaders on a high volume of cases covering all aspects of the employment relationship, such as collective bargaining, disciplinary, complaints, performance, absence, flexible working, redundancy, contractual changes, etc.
  • Understand changes in Spain and EU Employment Law to support the development of proactive strategic solutions whilst maintaining compliance.
  • Deliver tailored trainings for leaders and colleagues on key topics to drive consistency, ensure legal compliance and educate on Leadership Behaviours and American Express culture.
  • Support information/consultation activity across Spain including the relationship with the Workers Councils and Unions when required.
  • Manage data tools, track and report data to support data-driven decision making and inform effective prioritisation.
  • Focus on continuous improvement, innovation and agility. Continue to work on automation and digitization of processes where appropriate, leading with external perspective.
  • Partner effectively with key stakeholders such as the broader Global Colleague and Labour Relations teams, Business Leaders, CEG colleagues, and third-party suppliers.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

  • Significant Employee Relations experience in a large matrix organization – including collective bargaining, disciplinary, grievance, performance, absence, flexible working, redundancy, contractual changes, etc.
  • Knowledge of Spanish Employment Legislation application/interpretation – including ability to quickly assess potential areas of risk.
  • Team worker.
  • Excellent interpersonal skills and ability to influence and liaise with all levels of management.
  • Ability to focus both on detail and wider implications of issues.
  • Strong presentation and project management skills.
  • Outstanding written and verbal communication skills in Spanish and English.
  • Degree qualified, master’s degree or equivalent would be a distinct advantage.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on

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ReqID: 21009702
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 30, 2021, 3:31:40 AM