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Technical Project Manager

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Job Description

“You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.”

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”

American Express is embarking on an exciting transformation driven by an energetic team of high-performers. This group is nimble and creative with the power to shape our technology and product roadmap. You have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team!

Tech PM who joins our Loyalty Technology team will be assigned to one of several exciting teams that are developing a new, nimble, and modern loyalty platform which will support the key element of connecting with our customers where they are and how they choose to interact with American Express.

You will be part of a fast-paced, entrepreneurial team responsible for delivering world-class Cardmember experiences across multiple channels, including native iOS, Android, web, social integration, java services, and APls. Tech PM will be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.

We are seeking an innovative Tech PM individual with an enthusiastic, high performing technology mind-set to work well with a team developing solutions to drive engagement and loyalty within our existing cardmember base and attract new customers to the AMEX brand. Collaborate with technology teams to ensure the quality delivery of applications and infrastructure components. The role will collaborate closely with business partners, Project Managers, Technical Engineers, Architects and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards.

Responsibilities include, but are not limited to:

  • Drives integrated teams, driving technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance
  • Engages with business stakeholders, understand their needs, and identify appropriate solutions
  • Coordinate’s execution of development projects from initiation through release, utilizing SDLC methodologies and leveraging Agile/Scrum concepts
  • Works within and across business units to prioritize, plan, and execute the development schedule for major product releases
  • Embraces SDLC methods, Agile values, principles, and practices. Maintain dependency plan between planned sprints; organize and facilitate daily stand-ups and retrospectives at the end of each sprint
  • Manages and tracks team velocity, financials, and other KPls in relation to the plan and published progress reports
  • Assigns development resources to activities and monitors performance across resource channels
  • Maintains dependency plan between planned sprints across engineering, infrastructure, and third-parties
  • Manages and appropriately escalates delivery impediments, risks, issues, and changes tied to the product development initiatives
  • May perform hands on reviews of product backlog, designs, code, test scripts and results in addressing delivery impediments or product quality issues
  • Track iteration progress, contributes to design discussions and issue resolution, and removes obstacles to ensure iteration commitments are met
  • Ensures deliverables across engineering teams are high quality and clearly documented
  • Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past
  • identifies opportunities to adopt innovative technologies
  • This "rebel with a cause" looks beyond the obvious for continuous improvement opportunities
  • This high energy Technical Project Manager must have:
    • Bachelor's or Master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred
    • 6+ years of technical project management experience
    • Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility
    • Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality
    • Experience managing project budgets and reporting while ensuring compliance with Rally and Agile delivery platform
    • Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers
    • Ability to get industry leading solutions to market efficiently and effectively
    • Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
    • Ability to enable business capabilities through innovation
    • Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software
    • PMl Certification is a plus
    • Scrum Master Certification is a plus
    • Experience using Rally agile delivery management platform is a plus
    • Experience with object-oriented design and coding skills across a variety of platforms (JAVA, HTML5, BLAZE, DB2, XML and Mainframe) is a plus
    • Experience with web services and Open APl development, as well as SOA concepts is a plus
    • Experience with payments technology and industry is a plus

Minimum Qualifications

  • Bachelor's or Master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred
  • 6+ years of technical project management experience
  • Deep understanding of all aspects of software design with a demonstrated track record of increasing responsibility
  • Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions on that meet customer expectations for timeliness and quality
  • Experience managing project budgets and reporting while ensuring compliance with Rally and Agile delivery platform
  • Excellent oral and written interpersonal skills; Ability to effectively communicate across third parties and technical and business product managers
  • Ability to get industry leading solutions to market efficiently and effectively
  • Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
  • Ability to enable business capabilities through innovation
  • Demonstrated willingness to learn new technologies and takes pride in how fast they develop working software
  • PMl Certification is a plus
  • Scrum Master Certification is a plus
  • Experience using Rally agile delivery management platform is a plus
  • Experience with object-oriented design and coding skills across a variety of platforms (JAVA, HTML5, BLAZE, DB2, XML and Mainframe) is a plus
  • Experience with web services and Open APl development, as well as SOA concepts is a plus
  • Experience with payments technology and industry is a plus

“American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.”


ReqID: 21009862
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 29, 2021, 11:12:26 AM