Business Analyst I

Job Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.



American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business.


To maintain success, accelerating sales and driving profitable charge volume growth are essential for the organization.


The Pricing Performance and Insights (PPI) team, within GCS, is instrumental in ensuring achievement of these objectives.


The position, reports to the PPI Manager, within the Global PPI team offers the opportunity to be part of this dynamic organization, playing a critical role in supporting the strategic planning processes, development of growth strategies to increase performance and drive execution while working alongside leadership within GCS.


The incumbent will support the development and implementation of analytical tools to drive enhanced business decision-making process with insightful analytics. 


He or she will support the development of recommendations and reporting solutions to enable consultative support to the GCS leadership team, particularly the Middle Market team, through strategic analytics to highlight trends, risks and opportunities. 


The person will also work on ad hoc projects and analysis for USCG team.


Key Responsibilities include:


Investigate business performance trends and develop actionable insights backed by data and analytics

Work with stakeholders across the business to develop ad hoc and monthly reports in SAS/SQL/Python

Deliver the full cycle of reporting. From requirements gathering and specification through to interpretation of results; delivering performance insight to the business, supporting the leadership in driving highly strategic business initiatives.

Partner with Local PPI teams and Account Development teams to drive strong performance and business growth

Support development of end-to-end change management initiatives to achieve long term business goals

Support the identification and implementation of process improvement activities to enhance productivity, increase accuracy and reduce costs through insightful analytics

Liaise with regions and other business units across the globe to leverage best practices in reporting and metric design to drive business effectiveness.

To do this successfully the analyst will need to build a deep understanding of the GCS business and data structures and develop strong relationships with key stakeholders.

Minimum Qualifications

Bachelor’s Degree, preferably in Actuary, Economics, Engineering, Statistics, Computer Science or related field.

Experience with programming languages such as SAS, SQL, HIVE, Python

Fluent English

2-3 years of relevant work experience within Financial Services industry or financial/planning/ business KPI reporting

Experience in Customer Relationship Management tools (i.e. (desirable)

Experience with Cornerstone and data visualization tools (i.e. Tableau) (desirable)

Basic knowledge of UNIX commands (desirable)

Advanced knowledge of Microsoft Office Suite (Excel - pivot tables, macros, PowerPoint)

Strong analytical skills, with the ability to manage, synthesize and analyze complex data

Customer Management:  Pro-actively anticipate customer needs and deliver on the promise

Strong communication skills and ability to drive alignment among customers and key stakeholders

Self-starter with high level of accountability and ability to solve ambiguous, open-ended business challenges, and willingness to work and excel independently with minimal oversight

Proven ability to deliver results in a fast-paced and highly matrixed environment

Strong work ethic with a will-to-win and demonstrated personal excellence


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 21009873
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 30, 2021, 1:08:37 PM