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Customer Service Representative - Maternity Cover

Job Description

You Lead the Way. We’ve Got Your Back.

 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

 

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Duties and Responsibilities

 

  • Multifunctional operational responsibility for national and multinational Corporate Card and Business Travel accounts.

  • Provide a first point of contact for Corporate Card and BTA enquiries and disputes

  • Own corporate relationships with Program Administrators

  • Ensure resolution and analysis of customer queries in timely fashion and to high standard

  • Achieve departmental risk management compliance level

  • Ensure reconciliation of BTA accounts and other back office tasks in timely manner and to high standard

  • Act as an operational consultant to Account managers and other internal customers

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

Knowledge skills and competencies

  • Excellent written and verbal communication skills in Czech and English
  • PC literate, working knowledge of MS Office
  • Numerical/analytical skills
  • Highly customer focused and able to prioritize in a fast-paced, demanding environment
  • Ability to be polite and compassionate without lacking confidence
  • Manage uneven workflows
  • Proactively seek opportunities for improvement
  • Strong team player
  • Accuracy orientated
  • Ability to learn quickly and to work independently

 

Why American Express?

There’s a difference between having a job and making a difference.

 

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.emea@aexp.com.

 



ReqID: 21009901
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Apr 29, 2021, 8:11:31 AM