The American Express Global Recruitment Operations Team is a key function within the Colleague Services & Capabilities Group that is authorized to conduct and oversee the background verification and employment eligibility process. The information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Company’s reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Recruitment Operations Team is responsible for interpreting background check records and associated information in order to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.

This position will report to the Manager, Recruitment Operations, EMEA. The individual will work with local and regional market teams to ensure the employment authorization process is compliant with both the local and regional standards established by American Express and local authorities. This role will partner with an outside Vendor, Colleague Experience Group (CEG), and Business Leaders to ensure the employment authorization process is followed accurately and efficiently for all candidates and current employees.

Key Responsibilities include:

End-to-end processing of pre-employment background verification cases:
Proactively reviewing background verification reports and communicate with candidate/employees to obtain any information and/or documentation to support insufficiencies and check discrepancies
Maintain and responding to case inquiries from stakeholders
Accountable for reviewing and designating the candidate/employee’s final background verification report and
communicating the final result to stakeholders
Maintain data integrity by actively managing and updating the Vendor’s Administration system in real time
Proactively monitor relevant Recruitment Operations shared email inboxes and respond to or assign requests within specified timeframes
Maintain a robust and accurate data set relating to all background verification activity
Utilize new tools and resources to support Background Verification and customer related requests
Assist in compiling reports and analytics related to background verification and identify trends and key insights
Serve as an extension to the subject matter expert among the business, markets and recruitment teams to ensure seamless integration and alignment of the Background Verification process and policies
Partner with local market recruitment teams to ensure Background Verification is compliant, the process is working as planned and supporting administration/compliance trackers are accurately maintained
Assist with other members of the Colleague Services & Capabilities team on ad-hoc projects as needed
Assist with other members of the Global Talent Acquisition and Management team on ad hoc projects as needed
Provide end-to-end support to Global Talent Acquisition team, hiring leaders and candidates
Support the Recruitment Operations Manager in soliciting and leveraging feedback to identify strategic opportunities to improve the process

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications

Significant experience in HR Operations/Recruitment or related field preferred
Expertise in pre-employment background verification processes
Adapts quickly to changing work environment with ability to absorb additional responsibilities
Detail orientation and critical thinking are key requirements to this position
Excellent written and verbal communications skills
Proven analytical, evaluative, and problem-solving abilities are required with extensive experience working in a team oriented, collaborative environment
Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner
Ability to informally lead others and work within a continually evolving landscape
Experience in working to tight deadlines, with multiple SLAs
Ability to maintain confidentiality at all times
Expertise in Taleo recruitment tools and processes preferred

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

ReqID: 20006759
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 21, 2020, 9:52:37 AM

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