American Express Careers

Security Administrator I

Phoenix, Arizona

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Job Description

Testing, Remediation & Access Management (TRAM) is an organization that ensures users of American Express technology and capabilities have a positive experience. Whether that is through assisting with the remediation of negatively impacted customer accounts, conducting User Acceptance Testing of new software, or administering the IDs that enable our employees to have access to such technology – the common thread is a focus on the end user.
Do you like troubleshooting problems? Do you enjoy analyzing situations, then arriving at the best solutions? Do you have an eye for detail? Do you have a passion for ensuring a seamless customer experience? If so, then this role may be for you.
TRAM is seeking a stellar candidate who can support our 'Access Management team. This administrator will join a global team put in place to support Access needs for different business units we support.
This position is Primarily expected to handle the US Back Access Management work (FSB and AECB). High-level responsibilities of the Role will include:
  • The creation and management of IDs for more than 160 systems, including RACF, TSO, etc. to name a few
  • As a technical support administrator, you will use advanced problem solving skills to customers experiencing system access problems
  • Administer to IDs in accordance to RBAC. Will ensure adherence of SLAs in regards to Security Administration and Information Integrity guidelines
  • Will partner with Business & Technologies to identify/resolve user and system issues. Provide technical support, using advanced problem solving skills, to customers experiencing system access problems. Ability to handle & resolve Sev1, Sev2 IMRs in BUSA queue and provide root cause analysis to senior leadership
  • Ensure adherence to SOX (Sarbanes and Oxley) and Process Risk Self Assessment governance related to SOX and compliance guidelines
  • Provide feedback to customer/Business Units on incomplete or inappropriate segregation of requests working within the Information Protection guidelines
  • Is responsible for ensuring that the Company's information assets are adequately protected against unauthorized alteration, loss, disclosure, destruction or denial for multiple platforms that may cover different markets/regions
  • Strong knowledge of operational procedures, workflows and policies for most customer/user groups for platforms such as Triumph, Legacy or GUI applications etc
  • Create a pool for quick and efficient future references for the Access Management department
  • Conduct Access Management Annual JFT Review and closely work with internal teams to complete ID remediation
  • Lead and / or participate in Six Sigma projects aimed towards improving the process
What we are looking for in an ideal candidate:
  • Good verbal and written communication skills
  • A good team player and should have proven ability to drive results
  • Background in working on Excel, will be preferred
  • Good communication skills, to ensure clarity when working toward issue resolution with internal customers
  • Natural curiosity and a penchant for quickly but thoroughly fixing issues and problems
  • Extraordinary care for the customer, including a desire to make the user experience as seamless as possible
  • Attention to detail and the ability to review multiple inputs to arrive at solutions
 *Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*


  • Min 1 year relevant experience in Security Administration Industry
  • Minimum of 4 years work experience
  • Proven Time Management and the ability to handle multiple demands and competing priorities 
  • Strong relationship building skills
  • Strong verbal and written communication skills
  • Strong analytical, problem-solving skills with the ability to draw inferences and highlight opportunities
  • Understanding of American Express systems and technology
  • Experience working within a mainframe environment

ReqID: 17001487
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