American Express Careers

Engineering Director - Amex Advance & Applicaion Monitoring

Phoenix, Arizona; New York, New York
Digital Commerce Technology

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Job Description

American Express is embarking on an exciting journey driven by an energetic and creative team of high performers with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative products and services at a rapid pace, serving our customers and partners seamlessly across physical, digital, mobile, and social media, join our entrepreneurial technology team!


We are seeking an Engineering Director to lead our Amex Advance and Application Monitoring teams. You will be responsible for creating a vibrant platform and eco-system leveraging Amex closed-loop data assets combined with partner data to drive commerce and create unique marketing value for our partners. You will also be responsible for our monitoring platform and developing applications to monitor our digital products.


This is an opportunity to work in a fast-paced environment on the latest technologies while playing an influential role in defining product strategy and leading partnerships with external companies for a new business within American Express. You will also be challenged with identifying innovative ideas and proof of concept to deliver against the existing and future needs of our customers.  


  • Lead multiple cross-functional teams in developing Amex Advance and Monitoring applications
  • Partner with stakeholders across the new business to help define product direction, provide thought leadership on emerging technologies and create best of breed customer experiences
  • Guide and motivate talented engineers who enjoy creating innovative solutions and thrive in fast paced environments
  • Foster a culture of continuous improvement and operational excellence through consistent assessment, feedback, metrics and mentioning
  • Set clear, specific and measurable goals for the team and drive with a bias to exceed customer expectations
  • Identify exciting opportunities and adopt new technologies to solve existing needs and future challenges


  • Bachelor's degree and/or Master's degree in Computer Science with 12+ years of experience with increasing levels of responsibility and 5+ years leading engineering teams
  • Prior leadership experience managing several software development teams concurrently with multi-disciplinary responsibilities including program/project management and QA
  • Excellent interpersonal communication skills and outstanding analytical and research skills with a keen ability to identify and solve ambiguous problems
  • Creative and self-motivated strategic thinker with the ability to inspire confidence and collaborate closely with technology leaders and internal stakeholders
  • Ability to represent American Express with external partners and technology companies with a bias towards delivering business results
  • Team player with high standards and a passion for hiring and retaining the best engineering talent
  • Commitment to software practices of continuous integration/delivery, automated/repeatable testing, devops and collaborative work environments
  • High technical with strong knowledge of systems architecture and design, and developing scalable, highly available and low latency distributed systems
  • Platform-first mindset with experience developing and operating large-scale high-throughput systems
  • Change agent in touch with industry standards, technologies and trends while looking for opportunities to leverage them across the enterprise
  • Practical knowledge of Java, JavaScript, HTML/CSS, REST APIs, Spring, Angular, React.js, Splunk, Jboss,  Node.js, database, caching
  • Preferred experience with machine learning, data mining techniques

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

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ReqID: 17003351
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