American Express Careers

Process Manager - Risk Management II

Gurgaon, India
Operations Risk Management

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Job Description

GCP continues to be a fast growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCP organization. The Global Product Development & Operational Excellence (GPD & OPS) organization, within GCP, is instrumental in ensuring achievement of these objectives. Performance analytics measures and tracks the key metrics of the business and undertakes bespoke analytics to enable decision insights. These are the important indicators and valuable for Business Leaders to help determine whether the business is performing well or improvements need to be made. As a part of GCSA – COE, you’ll have the opportunity to develop and deliver business performance analytics to help the leadership team evaluate and drive business performance. If you seek challenge, have a strategic and analytical mindset, consider working with GCSA, American Express. An Ideal Candidate: Problem solving skills. Strong execution skills. Courage to take up challenge & dare to be different Will, passion & vision into future to learn and grow. Be part of the winning team and feel sense of accomplishment Key Responsibilities  Deliver analytical insights to help the leadership team evaluate and drive business performance.  Devise process improvement tools and methodologies that will ensure successful and timely implementation of new products or initiatives.  Partner with functional leaders, Strategic Business Partners and senior leaders to assess and provide analytical solutions to fulfill business requirements.  Work closely with senior leaders, stakeholders & Field GMs in Global Commercial Payments (GCP) and Data Strategy & Insights COE to create global view of field organization for Senior Leaders and provide actionable insights.  Work with stakeholders in carrying out both reactive and proactive analysis of large amounts of structured and unstructured data involving a wide range of database management software, statistical and predictive techniques – Provide strategic insights to optimize field performance including such measures as retention, and revenue optimization.  Conduct market analysis for customer behavior, Market Share and Benchmarking  Generate portfolio and customer metrics and dashboards with key insights on brands, products and services  Ability to understand complex operational systems and business intelligence tools for the developing information products and analytical offerings to a large global client base  Ability to synthesize and clearly communicate complex insights that focus on the critical issues and provide actionable opportunities.  Develop solutions by integrating data from different data sources using SQL, excel, access, SAS, R and other available BI tools like Micro-strategy. Experience  Extensive experience 4+years in hands-on programming, data mining, data modeling, and report development using large volumes of granular data to deliver analytical solutions  Must have expertise in R/Advanced SAS/ SQL  Knowledge and application of statistical methods  Experience in payments, financial sector (any other relevant) industry preferred. This role may be subject to additional background verification checks. Experienced professional in a team member role, well versed in statistical modeling techniques. Nature of work is similar to Analyst 1 but level of supervision is lower. Position requires higher levels of knowledge and skill. Assigned tasks are of low to medium complexity.


 Bachelors in quantitative field (e.g., Bachelors in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations Research), M.S or MBA.  Excellent verbal and written communication skills  Strong client management skills Reporting profiles with SQL, SAS, Advance Excel, VBA automation exp

ReqID: 17007545
Schedule (Full-Time/Part-Time): Full-time
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