American Express Careers

Mobile App Personal Assistant - Travel & Lifestyle Servicing - Sunrise FL

Sunrise, Florida

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Job Description

American Express is looking for tech-savvy, versatile, energetic individuals to assist our Card Members, who are utilizing a new and exciting virtual travel and concierge app.   Through this custom mobile messaging interface, you will offer a unique experience that's both convenient and personal, helping Card Members find and book travel, dining, shopping and more.


Just by sending one or two text messages, we instantly connect Card Members to our expert network of Mobile App Personal Assistants.  This chat-based platform, which leverages artificial intelligence, in combination with human assistance, makes the app able to have a conversation with users, and provide personal, tailored assistance to Card Members.


If you are passionate about delivering a WOW experience, and have what it takes to delight the customer in every interaction, we want to meet you!


This is a great role for enthusiastic individuals who want to be a part of a team pioneering a new way to provide extraordinary service to our Card Members.


Skill & Requirements:

These are some of the qualifications we’re looking for:

  • 2 years experience interfacing with customers and relationship building
  • Experience or interest in luxury lifestyle servicing
  • Tech savvy, resourceful and can adapt in a fast changing environment
  • Strong writing skills with the ability to write effectively and concisely
  • A can do attitude with the ability to share ideas to improve our daily operations
  • Above all, a fun and high-energy team player who is a self-starter to get things done
  • Ability to work nights and/or weekends may be required

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 17008285
Schedule (Full-Time/Part-Time): Full-time
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