American Expressキャリア

Manager - Consumer Credit Operations, Japan

To, Japan
カスタマーサービス オペレーション 運営


Position Summary:
This position is responsible for managing Consumer Credit customer facing operation’s team for approx. 100 employees in Tokyo & Osaka in Japan under the guidance of the Director of Consumer Credit.  This position is accountable for developing and executing business plans to maximize collection’s effectiveness, optimize efficiency and minimize operational risk in accordance with company and departmental strategies & policies. 
Principal Accountabilities:
  • Lead efforts in managing inbound & outbound operation for 7 days a week by closely working with colleagues inside/outside Japan for the accurate capacity planning based on the volume forecast
  • Drive initiatives by developing and executing plans with prioritization by partnering with credit colleagues, Risk Management team and other functions to achieve goals
  • Develop and maintain positive working relationships within and outside GSN
  • Provide effective coaching to Team Leaders through regular reviews of team performance and timely actions to close the gap
  • Ensure development plan put in place for the Team Leaders as well as a group of Credit Specialists and create an environment that helps attract & retain best in class talent
  • Achieve and maintain high level of employee engagement & motivation
  • Keep the director of Credit advised of the department’s success in achieving targets, and improving performance
  • Ensure 24 x 7 audit readiness, compliance to regulatory & AXP norms
  • Control the costs to operate the credit functions

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Strong people management skill & experience to inspire and motivate people
  • Excellent relationship management and communication skills with ability to build, lead, influence, and contribute at various levels of the business
  • Proven ability in analytical skills with strong attention to details
  • Self-starter with the ability to work independently
  • Ability to drive innovation and change in a fast moving environment
  • Fluency in Japanese & English

ReqID: 17013078
Schedule (Full-Time/Part-Time): フルタイム