If you are passionate about serving customers, searching alternatives to solve problems, results driver and interested in working for a world-class global brand, then American Express Credit Specialist position may be an ideal fit for you. As a Credit Specialist, you serve as the face and voice of the American Express brand. You have the opportunity to make a meaningful difference in the lives of customers helping them to find the best solution to pay their accounts. You will be responsible for building relationships with our customers (MEX), whose account payments are overdue, assisting them with their situations and solving their problems to reach a positive conclusion for both American Express and our valued clients. This role will involve making outbound or inbound calls to our valued customers. Credit Specialists main objective is to gain the customers commitment for making payments on their overdue account thru negotiation, empathy and extraordinary service. At American Express we invest in you!! Recognized as the “Best Place to work“. Additionally you can earn lucrative bonuses based on performance. Employees enjoy a generous benefits package, health programs, diverse culture and great work environment. Also our career path planning and continuing education will help you achieve your professional goals.
Offer of emplyment with American Express is conditioned upon the succesful completion of a background verification check, subject to applicable laws and regulations.
Here are the skills and experiences we are looking for. Do these describe you? • Customer Service passion • Effective Negotiation and Problem Solving skills are a must • Build customer loyalty through exceptional listening , relationship and strong & structured written and verbal communication • Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment • This Position operates 365 days from 6:00 am to 11:00 pm , so schedule flexibility.
Schedule (Full-Time/Part-Time): Full-time