American Express Careers

Implementation Associate, Accertify

Sydney, Australia
Customer Care Operations


Job Description

 Accertify Inc. a wholly owned subsidiary of American Express is a leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Accertify is committed to providing e-commerce companies with comprehensive and cost-effective solutions to fight fraud and reduce risk in a card not present environment.


Implementation Associates are responsible for helping deliver successful deployment of the various components of Accertify’s Interceptas fraud prevention platform. 

 

These responsibilities include:

 

• Configuration of complex software integration projects with the expectation of meeting and exceeding company-defined standards,  with the expectation to migrate into increasing levels of project management, definition, and design.

• Utilise strong interpersonal and communication skills to develop strong relationships with customers to deliver exceptional service and ensure that expectations are exceeded.

• Act as a liaison between new Customers and Accertify internal departments including sales and technical development.

• Job requires potential travel to Customers’ site

• Work closely with Accertify subject matter experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed.

• Define and perform testing of the final customer solution to ensure a high level of quality

• Develop and deploy fraud transaction screening rules and methodologies.

Qualifications

• Bachelor’s Degree with a focus on software implementation and integration or software project management

• Strong Communication and Interpersonal Relationship building skills

• Strong Troubleshooting and problem solving skills

• Ability to negotiate and offer alternatives to the client on setting up the appropriate integration and risk logic

• Ability to communicate with client’s staff at Networking and Software Integration  level.

• Experience with creating reports for analytical purposes is a plus

• Previous experience with XML/JSON is a plus

• Good understanding of HTTP / HTTPS / SFTP is a plus

• Be able to read through and understand error log files (troubleshoot).

• Online Credit Card processing, chargeback, and fraud analysis experience is a plus 


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Tags: CPS
ReqID: 17014024
Schedule (Full-Time/Part-Time): Full-time