American Express Careers

Agile Program Manager

New York, New York
Digital Commerce Technology

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Job Description

American Express is looking for talented individuals to drive transformation in how solutions are delivered to our business as an Agile Program Manager.   We are looking for individuals who are passionate about Agile, and can promote a culture and mindset shift that results in higher quality, faster time to market, and optimized cost performance. This is a great opportunity to work within the US Consumer Product Delivery & Integration organization, delivering large programs that integrate across multiple product scrum teams and release trains; and helping to drive a fundamental change by promoting SAFe to deliver integrated technology solutions across the enterprise.
In this role, you will be responsible for managing highly complex and enterprise-wide End to End (E2E) delivery consisting of multiple products, as well as planning, directing and coordinating large strategic programs from initiation through to implementation. You will partner with cross-functional product teams, business owners and engineering teams to determine and interpret objectives into solutions and requirements, drive processes and execution, escalate impediments, manage risk, and promote continuous improvement. You will also be responsible for facilitating program/ release level events such as Program Increment planning, inspect and adapt, and Scrum of Scrums.  You will be expected to call upon your hands-on SAFe experience in utilizing its key concepts to drive your initiative delivery.
Job Responsibilities:
  • As a chief scrum master facilitate Scaled Agile Framework program/release level processes and execution with management, domain and technical acumen
  • Work with product, business, technical, and other stakeholders to help ensure strategy and execution alignment – including input to solution definition, integration points and requirement definition
  • Manage and track team velocity, financials, and other KPIs in relation to the project/program and its plan
  • Provide visibility into gaps, issues, risks and opportunities across scrum teams, solving and where needed escalating impediments
  • Drive program, release level and enterprise improvement and standardization activities using SAFe as the primary framework
  • Manage E2E integration test phases
  • Opportunity to provide in-house informal agile coaching to our product and business teams (optional)


Education & Experience:
  • Bachelor’s Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred
  • 3 years Scrum Master experience
  • 7+ years relevant Project/Program Management experience
  • Experience facilitating Agile, Scrum or other rapid application development teams to deliver technology solutions on time, on budget, and to spec
  • SAFe certification and hands-on experience
  • Strong servant-leadership skills
  • Proven ability to deliver complex software features iteratively and reliably
  • Strong understanding of SAFe or iterative development processes, including quality and testing practices
  • Possess a high degree of technical savvy, with a keen ability to learn new technology quickly and easily
  • Adaptive communication
  • Collaboration & Teamwork
  • Courage, curiosity & tenacity
This role requires the finalist to be based out of and commute in to our New York office on a daily basis.  We are not considering candidates that want to work remote.  We are only considering local (New York and surrounding areas) candidates as it is unlikely there will be relocation for this role.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 17014408
Schedule (Full-Time/Part-Time): Full-time
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