American Express Careers

Account Development Consultant-Enterprise Engagement Team

Phoenix, Arizona; Phoenix, Arizona
Client Management & Sales

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Job Description

What is next in your career?
Would working for one of the most respected global financial brands spark your interest?  Are you looking for a position with tremendous growth potential?
Can you demonstrate the ability to speak confidently with decision makers such as CEO’s, CFO’s, and Small Business Owners? Are you a high energy, strategic thinker with a positive attitude?
If this sounds like you, be a part of our team of Account Development Consultants who Challenge Every Day by making a meaningful difference in our customers/clients lives.
On our team you will have the opportunity to actively manage and engage Clients within a growing US Commercial Market. They add value by establishing client trust and confidence in this consultative, solution -selling role.
As you help increase your client’s charge volume and drive growth, you could be eligible for earning potential.
Apply today and propel yourself to success
Role & Responsibilities
The Enterprise Engagement team is seeking an energetic, enthusiastic Account Development Consultant to join the Enterprise Engagement strategy. This individual will be responsible for educating and growing OPEN card members through outbound, dialogic treatment in order to inspire spend and increase loyalty amongst this population. The Account Development Consultant will treat card members that have been “triggered” as either a grower or a decliner, engaging with card members at key moments in time to drive growth and provide an unparalleled client experience.


  • Prior consultative sales and account development experience, preferably in an outbound call environment
  • Excellent verbal and written business communication skills
  • Ability to build a value proposition through effective probing and understanding of the customers’ business model
  • Demonstrated ability to identify potential client growth opportunities and drive results through creative problem solving
  • Ability to build and leverage relationships with internal colleagues to achieve desired results
  • Highly organized, self-motivated, excellent time management skills
  • Ability to manage rigorous daily, weekly, and monthly call plan and strategies for achieving results
  • Client centric focus;  Ability to exceed client expectations while delivering on goals 
  • Broad industry awareness of external events, factors and competitors that could impact American Express client partnerships
  • Ability to build rapport and credibility
  • Positive “can-do” attitude with a strong work ethic and attention to detail
  • Be able to handle setbacks and unforeseen changes while remaining positive
  • Strong computer skills; experience in Salesforce, Excel, Word, PowerPoint, Outlook

ReqID: 17014426
Schedule (Full-Time/Part-Time): Full-time
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