American Express Careers

Future Openings - Sme Account Development Executive

Toronto, Canada
Client Management & Sales


Job Description

American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express Canada.

 

This phone based account management role is responsible for growing and retaining a portfolio of Small Medium Enterprise -Small Business and Corporate Clients. Developing consultative B2B relationships focused on driving incremental growth to all accounts. Focus on generating growth and creating opportunities to expand and sustain charge volume whilst maintaining and improving business relationships in a team environment, promoting our brand taking into consideration that we are in a competitive environment. The successful candidate will achieve results through working with various internal and external stakeholders at all levels of the organization, and thoroughly understanding and deploying effective customer management strategies.

 

Responsibilities:

  • Accomplish and exceed 100% KPI
  • Manage, grow and retain Small Medium Enterprise -Small Business and Corporate Clients portfolio
  • Track and report on performance including multiple pipelines and activities using SalesForce.com
  • Identify new opportunities with existing Clientele and maintain a healthy pipeline
  • Drive engagement and maximize spend opportunities by gaining an in-depth understanding of a customer’s B2B expense management process and identifying key suppliers through obtaining Accounts Payable documentation.
  • Analyze and develop negotiations based on consultancy and diagnosis to detect Client needs and expand opportunities and increase Charge volume
  • Conduct research and utilize knowledge of the competitive landscape and internal tools to build defensive / offensive strategies to engage/retain cardmembers
  • Collaborate with internal and external partners to identify growth opportunities, problem solve and increase cardmember spend
  • Develop authentic relationships with Clients with active listening and open communication
  • Utilize all necessary tools to Influence and positively impact discussions with card members and internal contacts to maximize spend opportunities and drive engagement.
  • Keep up-to-date on products, competition in the financial services space, and relevant developments in target industries (financial, manufacturing and construction, etc).
  • Develop key internal relationships with Risk Management, Commercial Underwriting, Call Centre Operations, Global Business Management Partners and Global Merchant Services

Qualifications

  • Minimum 2-3 years experience in consultative selling and account management in an outbound phone-based environment. B2B experience an asset.
  • University/College graduate or equivalent combination of education and relevant business experience.
  • Ability to network through complex organizational structures to uncover product and process improvement opportunities.
  • Strong probing skills, communication skills, presentation skills and an ability to deliver a compelling message as within the Small Medium Enterprise in the payments industry

  • A true challenger who teaches new insights to differentiate Amex solutions, tailors messages for resonance and takes control of the buying process by clearly articulating the risk of not moving forward

  • An ability to maintain composure handling corporate customer issues, with a strong focus on quality service delivery, leveraging resources and follow-up.

  • High levels of initiative, self motivation and effective time management

  • Strong analytical, financial and general business acumen. C-level exposure an asset.

  • Prior experience/knowledge in payment industry is an asset

  • Strong Microsoft Word, PowerPoint, Excel skills

It’s an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it. American Express Canada is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups and women.


ReqID: 17015151
Schedule (Full-Time/Part-Time): Full-time