American Express Careers

Business Development Executive - Inside Sales

Toronto, Canada
Client Management & Sales

Job Description

American Express Canada is a company with a long history and a bright future. A Canadian employer since 1853, Amex has created a culture that nurtures extraordinary talent and turns careers into unparalleled experiences. A company where every employee is given the opportunity to learn, grow and excel, Amex is always on the lookout for driven, forward-thinking and creative people ready to take their career to the next level. So, if you share our passion for excellence, our dedication to great service and our excitement about innovation, there’s a world of opportunity waiting for you in a career with American Express Canada.


The Business Development Executive - Inside Sales is responsible for driving sales within the Small Business segment and delivering on one of the business’ central growth strategies. The role is principally accountable for acquiring high value customers by consultatively offering the most appropriate products and services to drive billings and customer satisfaction. The successful candidate will achieve results through working with various internal and external stakeholders at all levels of the organization, and thoroughly understanding and deploying effective sales strategies taking into account the competitive and industry landscape.


Responsibilities include:

  • Manages sales leads from identification and initial contact through close, carefully tracking and actioning leads across the sales cycle.
  • Conducting research to understand target prospects, setting appointments, listening to customer needs and consultatively offering the most appropriate products and services.
  • Generating new business opportunities from internal and external sources, including existing clients and other account managers within American Express and our key external partners.
  • Ensuring all applications are fully and accurately completed and submitted properly, and working with internal teams in New Accounts and Risk Management to provide all relevant information to correctly evaluate and assign lines of credit on new accounts.
  • Support the on-boarding of new customers working with Account Development colleagues.
  • Using online CRM tool ( to source leads, maintain detailed information on all appointments and customer feedback (daily).
  • Tracking and reporting on sales performance including pipeline, acquisition results and market conditions.
  • Keeping up-to-date on products, competition in the financial services space, and relevant developments in target industries (eg, medical, dental, construction, etc).
  • Building external relationships and creating business development opportunities through referrals.
  • Developing key internal relationships with Risk Management, Commercial Underwriting, New Accounts, Commercial Card Sales and Global Merchant Services

Offer of employment with American Express is conditioned upon successful completion of a background verification check, subject to applicable laws and regulations.


  • A minimum of 2-3 years experience in Inside Sales
  • A highly motivated “self-starter” with a strong work ethic
  • Strong sales aptitude & closing techniques
  • Experience and comfort in dealing with C-level executives
  • Professional communication skills with an ability to listen, influence, negotiate, and sell over the phone
  • Results oriented, self-driven, passion for success
  • Ability to multi-task and excel in a fast paced team environment.
  • Excellent organizational and time management skills
  • University Degree or College Diploma or equivalent work experience

Preferred Qualifications:

  • Previous experience in the financial services industry
  • Knowledge of American Express Corporate Payment products


It’s an exciting time to join American Express Canada, where we dedicate extensive time, resources and effort to satisfying and surprising our customers. We make that same commitment to our employees, as well, striving to create an environment where people are respected, both personally and professionally. Be part of it. American Express Canada is committed to employment equity and encourages applications from aboriginal persons, persons with disabilities, members of visible minority groups and women.  If you have a disability accommodations can be made.

ReqID: 17015396
Schedule (Full-Time/Part-Time): Full-time